Card and PIN Services
Find out about how you can manage your cards online and in our app.
Frequently Asked Questions
-
If you report your card as lost or stolen or order a replacement card, your card will be cancelled straight away. Depending on the card you have ordered, a new one will be with you within 5 working days.
-
If you want a new card and PIN, remember to select both options when ordering a replacement online. If you only select a new card we will not send you a new PIN.
-
If your card is due to expire soon, we will automatically send you a new one in the post. You should receive it around a week before your old one expires.
-
From time to time, you might be asked to enter your PIN when paying for things under £100. This is an added security measure and is likely to happen if you use your contactless card several times in a row. You can view your PIN in the app.
-
If you enter your PIN incorrectly 3 times while shopping, your PIN will be locked. You can unlock it at most UK cash machines.
To unlock your PIN at a cash machine
- Put in your card and enter your PIN.
- Select 'PIN Services' then 'Unlock your PIN'.
- Your PIN has been unlocked.
If you are abroad, you can unlock your PIN at most cash machines once you return to the UK.
If you need a reminder, you can view your PIN in the app.