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Our virtual assistant can easily answer most of your questions so you can get on with your day.  

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If the virtual assistant can’t help, it will pass you onto someone who can. You can message a real person to get things sorted.

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Find a phone number

  • Credit card support

    Call us on 0345 606 2062 or +44 1244 659 005 if you're outside the UK.

    Lines are open Monday to Friday 9am to 5pm and closed on bank holidays.

    Transaction decline

    For help with credit card transaction declines call us on 0800 587 0997 or +44 1244 757 236 if you're outside the UK.

    Lines are open 24 hours a day, 7 days a week.

    Report lost or stolen card

    Call us on 0800 056 0081 or +44 1244 757299 if you're outside of the UK.

    Lines are open 24 hours a day, 7 days a week.

  • Existing customers

    If you want to make a claim or manage your policy, call us on 0345 266 6679. 

    Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.

    If your home suddenly becomes unfit to live in, due to a fire or flood for example, you can call us 24 hours a day to make an urgent claim.

    LifestyleProtect

    For help and cancellation, call us on 0800 587 0525.

    Select option 2. 

    Lines are open 8am to 10pm, 7 days a week. 

    For new and existing claims, call us 0800 587 0525.

    Select option 1.

    Lines are open Monday to Friday 8am to 5pm. 

    Legal Expenses helpline

    If you have Legal Expenses cover and need support, call Arc Legal Assistance on 0345 266 6668.

    Lines are open 24 hours a day, 7 days a week.

    Home Emergency cover

    If you have Home Emergency cover and need support, call Allianz Assistance on 0345 641 9775.

    Lines are open 24 hours a day, 7 days a week.

    Please call within 48 hours of discovering your emergency otherwise your claim may be declined.

  • Loan support

    Call us on 0330 678 1430. 

    Lines are open Monday to Friday 8am to 8pm, Saturday to Sunday 9am to 6pm, and closed on bank holidays.

    Online registration

    Call us on 0345 878 0001. 

    Lines are open Monday to Friday 8am to 8pm, Saturday to Sunday 9am to 6pm, and closed on bank holidays.

  • Savings support

    Call us on 0345 8355 376 or +44 113 3660 161 if you're outside the UK.

    Lines are open Monday to Saturday 8am to 6pm and closed on bank holidays.

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