Free independent help and advice

Don’t suffer in silence. If you’re worried about money, talk to someone. These organisations offer free support and guidance.

Organisations offering free support:

Payplan logo

PayPlan – Free debt advice and support

  • Free, confidential debt advice  
  • A personalised action plan for your money 
  • Help available online or by phone

Call: 0800 280 2816
Lines open Mon-Fri 8am-8pm and Sat 9am-3pm

Visit PayPlan

StepChange logo

StepChange Debt Charity

  • Free, impartial advice to get your finances back on track 
  • Budgeting tips and a wide range of solutions
  • Support available online 24/7 or by phone 

Call: 0800 138 1111
Lines open Mon-Fri 8am-8pm and Sat 8am-4pm

Visit StepChange

National Debtline logo

National Debtline

  • Free, confidential debt advice 
  • Guides, fact sheets, budgeting tools and sample letters 
  • Advice via phone and online

Call: 0808 808 4000
Lines open Mon-Fri 9am-8pm and Sat 9.30am-1pm

Visit National Debtline

Turn2Us logo

Turn2Us – Financial support charity

  • Access funds, grants and benefits
  • Straightforward articles with no jargon
  • Local advisers you can talk to

Call: 0808 802 2000
Lines open Mon-Fri 9am-5pm 

Visit Turn2Us

MoneyHelper logo

Guidance from MoneyHelper

  • Government-backed with advice for every stage of life  
  • Get clear on benefits, tax, pensions, homes and savings 
  • Use their handy money calculators to plan, save and budget 

Call: 0800 138 7777 for money guidance or 0800 011 3797 for pensions guidance.
Lines open Mon-Fri 8am-6pm

Visit MoneyHelper

Citizens Advice logo

Help from Citizens Advice

  • Free advice on a range of topics, including benefits, debt, housing and consumer rights
  • Help with managing your money
  • Practical and impartial support online, in person or over the phone

Call: 0800 144 8848 or 0800 702 2020 if you’re in Wales Lines open Mon-Fri 9am-5pm 

Visit Citizens Advice

Mental Health and Money Advice logo

Mental Health and Money Advice

  • Clear, practical advice and support for people experiencing mental health and money worries
  • Specialist knowledge of benefits, managing money and mental health care
  • Award-winning UK-wide online advice service

Visit Mental Health & Money Advice

Shelter logo

Shelter - Housing and Homeless Charity

  • Provides those struggling with bad housing or homelessness the help they need, through their advice, support and legal services
  • Help with money and debts 
  • Talk to someone online or by phone   

Contact Shelter using their online support page
Visit Shelter

We are digital logo

We Are Digital – Free help on how to use the Internet

  • Free one to one training over the phone 
  • Topics include; Internet Banking, online food shopping, booking a doctor’s appointment, using a website, staying in touch with friends and family through video calls, and more

Call: 0345 222 0333

Lines open Mon-Fri 9am-5pm

Those who are Deaf and use British Sign Language (BSL) can book a session using BSL SignVideo. Available on Safari, Chrome or Firefox web browsers. 

Customers who have hearing loss or a speech impairment can use the service through Relay UK.

Remember, we’ll never get in touch to ask you to move money to another account, for your banking details or to take control of a computer. The organisations listed on this page won’t do this either.

Support from your government

Your national government are able to provide help and guidance on a range of benefits and housing options that you may be eligible for:

Gov.uk logo

If you’re in financial difficulties, you can get help and advice from the government and local councils.

Get help now

You can also get help and advice on the rising cost of living from your government.

Cost of living support

NIDirect logo

The Finance Support Service supports people who live in Northern Ireland and need short-term financial help.

Get help now

You can also get help and advice on the rising cost of living from your government.

Cost of living support

Scottish government logo

There is free independent support and advice funded by the Scottish government.

Get help now

Welsh government logo

The Welsh government may be able support you with information on benefits you may be eligible for.

Get help now

You can also get help and advice on the rising cost of living from your government.

Cost of living support

Important: the content of this page is not intended to be taken as financial advice or recommendation from MBNA. You should seek independent financial advice if you’re unsure about your financial needs.

How could a debt management company help me?

A debt management company could help you manage your debts and negotiate with your creditors to try to reduce your overall payments, making a difficult financial situation easier to control.

They assess what you can realistically repay each month and create a debt management plan for you. They’ll also contact your creditors to negotiate a repayment term or amount.

A debt management company will manage your repayments from a monthly payment you make to them – you’ll receive regular progress updates and, in most cases, you’ll no longer be contacted by your creditors. Your circumstances will also be monitored to make sure your plan stays on track.

Just keep in mind, some debt management companies charge service fees but not the ones on this page. Plans are subject to status and signing up will affect your credit record, as well as your ability to obtain credit in future.