SignVideo interpreting service

This service provides access to an online interpreter, for our customers who use British Sign Language (BSL), making it easier to communicate with us.

With the help of an interpreter, you can talk to us directly so we can give you any support you need with your accounts.

For loans, credit cards or insurance it’s available Monday to Friday, 8am to 8pm. Saturday 8am to 1pm.

For savings, it’s available Monday to Saturday 8am to 6pm (except for UK bank holidays).

It’s fast, simple, secure, and free to use.

SignVideo video
  • Deaf customers who use British Sign Language can easily contact MBNA Customer Services through a BLS video interpreting service, SignVideo Live.

    You can make a video call using your PC/Mac computer or laptop, or Android / iOS smartphone or tablet.

    It is very easy – when you have downloaded and installed the software, click on ‘SignVideo Live’ on our website.

    You will be connected to a professional, fully qualified BSL interpreter within minutes.

    The interpreter will then replay your call to Customer Services.

    The service is available Monday to Friday, 8am to 8pm and Saturdays 8am to 1pm and is free for you to use.

    Setting up SignVideo on your device is simple and straightforward.

    There is a video in BSL where the setup process is explained. If you need any help, SignVideo’s IT team will be happy to be of assistance at

How to use SignVideo

You can use SignVideo on a computer, smartphone or tablet. Go to SignVideo, to download the free app which is available for both Android and Apple devices.

If you’re using a PC or Mac, you can access the service from the SignDirectory.

For more information, visit the SignVideo website


To view British Sign Language (BSL) translations of this site, select the 'On' button below. If a page has not been translated yet, select 'Request Translation' and we'll provide a BSL version in less than a week.

The service is free to Deaf users. It is signed by qualified sign language translators.

You will need to enable cookies on your device for this service to work.

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