SignVideo interpreting service

SignVideo provides deaf customers who use British Sign Language (BSL) access to an online interpreter, making it easier to communicate with us.

How does it work?

You can simply sign to an interpreter, who then speaks to an MBNA adviser and relays information back. SignVideo is free to use and is available Mon-Fri, 9am-5pm.

Connect now

SignVideo logo

Technical stuff you’ll need:

  • A computer or mobile device with a webcam/camera.
  • Microsoft Internet Explorer V7, 8, 9 or Safari.
  • Internet bandwidth of at least 256 kbp/s upload and download (384 kbp/s recommended).

The first time you use the service you’ll need to download a live plug-in to ensure video quality and security. Just follow the instructions on-screen.

For technical support, call: 0208 3388 0771
Or email: help@signvideo.co.uk

SignVideo – in summary

This video, narrated in British Sign Language, describes the SignVideo service and how to use it – making it easier for deaf customers to communicate with us.
 

SignVideo video
  • Deaf customers who use British Sign Language can easily contact MBNA Customer Services through a BLS video interpreting service, SignVideo Live.

    You can make a video call using your PC/Mac computer or laptop, or Android / iOS smartphone or tablet.

    It is very easy – when you have downloaded and installed the software, click on ‘SignVideo Live’ on our website.

    You will be connected to a professional, fully qualified BSL interpreter within minutes.

    The interpreter will then replay your call to Customer Services.

    The service is available Monday to Friday, 8am to 8pm and Saturdays 8am to 1pm and is free for you to use.

    Setting up SignVideo on your device is simple and straightforward.

    There is a video in BSL where the setup process is explained. If you need any help, SignVideo’s IT team will be happy to be of assistance at help@signvideo.co.uk