The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

How our services are doing

Our online services are available to MBNA credit card customers only.

Check out how our services are running today. You can also keep an eye on any planned work our techies have got coming up, in case it affects you. If a service looks ok below but you’re having trouble with it, drop us a line.

Online Card Services

Our techies are doing their stuff to Online Card Services on Sunday 5th July June between 12:30am and 3am. It means you won’t be able to: 

  • Freeze or un-freeze your card(s)
  • Report your card(s) as lost or stolen
  • Change your PIN number at cash machines

We’re sorry it’ll be out of action during this time.

All our other services will be working perfectly.

Mobile Services

Our techies are doing their stuff to Mobile Card Services App on Sunday 5th July June between 12:30am and 3am. It means you won’t be able to: 

  • Freeze or un-freeze your card(s)
  • Report your card(s) as lost or stolen
  • Change your PIN number at cash machines

We’re sorry it’ll be out of action during this time.

All our other services will be working perfectly.

Credit Cards

  • Working perfectly.
  • There’s no work planned.

Telephone Services

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.