The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile services and our automated service.

    • How our services are doing

    Our online services are available to MBNA credit card customers only.

    Check out how our services are running today. You can also keep an eye on any planned work our techies have got coming up, in case it affects you. If a service looks ok below but you’re having trouble with it, drop us a line.

    Online Card Services

    • Working perfectly.
    • There's no work planned.

    Mobile Services

    • Working perfectly.
    • There's no work planned.

    Credit Cards

    • Working perfectly.
    • There’s no work planned.

    Telephone Services

    Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.