If you find you are worrying about money, managing your debt or the rising cost of living and energy prices, you really aren’t alone.

Please don't be tempted to ignore the problem and hope it just goes away - it won’t! Whatever help you need, you can find it here.

Want to keep on top of your credit card payments?

If you have Online Services or the MBNA Mobile App, you can make a payment, manage your Direct Debit or check any repayment plans you have with us.

Log in to your online account to get help. 

  1. Log in to Online Services or the app​
  2. If you’re using the app tap the three dot ‘More’ button or use the search bar to find 'Need help with your debt or payments?'. If you're using Online Services, click 'Need help with your debt or payments?' on the account menu
  3. Get support with a repayment plan and money management tips​

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Help with credit, loans and debt

Credit card support

Get advice on how we can help with your credit card payments.

How we can help you

How we can help

There are many other ways we can help you with your money worries.

Find out how we can help you

Loan support

Information for when you’re thinking about taking out a loan or need support with an existing loan.

Help with your loan

Help with debt

Tips to help you manage your debt.

How to look after your debt

Understanding credit

Guides to answer questions you may have on your borrowing needs.

Browse our credit guides

Support with Universal Credit

Universal Credit can help with living costs if you’re out of work, can’t work or are on a low income. Find out if you’re eligible for Universal Credit support.

Turn2us benefits calculator

Reducing the cost of your credit

If you are paying more in interest, fees and charges than you are paying off your balance, you may be in ‘persistent debt’.

Managing persistent debt

Know where you stand with MBNA

Sign up for ‘Your Credit Score’. We’ve partnered with TransUnion to provide you with access to your credit score. It’s free to use and won’t hurt your credit file.

  • Receive an updated credit score every 28 days.
  • See what you’re doing well. 
  • Understand what you can do to help improve your score. 
  • Find out how your score compares to the UK average.

More on Your Credit Score

Free independent help and advice

Access financial support and guidance from free independent organisations or your government.

Find out if you can get support to claim a range of benefits and housing options that you may be eligible for.

Get free debt help now

Cost of living FAQs

Our FAQs on the cost of living crisis will let you know what help is available.

View our FAQs

Woman holidng a baby and looking out of a window

Extra support when you need it

Life doesn’t always go to plan, but the sooner you speak to us, the sooner we can help.

Bereavement

Dealing with cancer

Managing your affairs

Get support with gambling

Mental health conditions

If you find you are experiencing mental health conditions and this is affecting your money or your finances, you really aren’t alone.

Support with your mental health

To use the MBNA Mobile App you need to have a valid phone number registered to your account. You can either use your Online Services details to log in or you can register for the first time in the app. Our app is available to iOS and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn't work on jailbroken or rooted devices. Terms and conditions apply.