The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile services and our automated service.

    • Contact us

    Many of our customers have questions that relate to their account. Here are some simple pointers to help you answer any questions or concerns you might have.

    Activate your card

    Activate a new credit card securely online.

    Your card account information

    Check your balance, payment due date, recent transactions and more with Online and Mobile Card Services.

    Change of address?

    It’s important to keep your details up-to-date.

    Questions our customers asked recently

    Read helpful answers to frequently asked questions.

    Browse cards FAQs Browse loans FAQs

    Call or write to us

    Just remember when you pick up the phone, standard network charges may apply.

    We do understand that talking about money isn't easy. If you contact us, we can explain all your options and help you to find a way forward.

    You can speak to us on 03456 062 062 (Mon-Thur 9am - 8pm, Fri 9am - 6pm, Sat 9am - 1pm).

    Or if you'd prefer you can speak someone independent:

    Citizens Advice
    Call 03444 111 444

    National Debtline
    Call 0808 808 4000

    StepChange
    Call 0300 303 2517

     

    General enquiries about cards

    03456 062 062 (or +44 1244 659 005 from outside the UK). Lines are open 8am-10pm Monday -Friday and 8am-6pm Saturday and Sunday.

    Address: 

    MBNA Limited,
    Credit Card Operations,
    BX1 1LT
    General enquiries about loans

    0330 678 1430
    8am-10pm 7 days a week

    Address:

    MBNA
    St Aidans Hall
    Birchwood Drive
    Brackenhill Business Park
    Peterlee
    County Durham
    SR8 2RS
    To make a balance or money transfer

    03456 062 062 (or +44 1244 659 005 from outside the UK). Lines are open 8am-10pm Monday -Friday and 8am-6pm Saturday and Sunday.
    Experiencing financial difficulties

    Cards - 0800 056 7298 (or +44 1244 757 233 from outside the UK)

    Loans - 0330 678 1430
    8am - 10pm, 7 days a week
    Text Relay

    If you have a hearing or speech impairment, call:
    18001 03456 062 062
    SignVideo

    An interpreting service for deaf customer using British Sign Language.
    Connect using SignVideo
    To pay by debit card or to set up a Direct Debit

    Cards- 03456 062 062 (or +44 1244 659 005 from outside the UK)

    Loans- 0330 678 1430
    Complaints How to make a complaint
    LifestyleProtect
    Underwritten by Covea Insurance PLC and Covéa Life Limited.
    This product is currently not available to purchase.

    For assistance and cancellation, existing policyholders can call:
    0800 587 0525 (option 2)
    8am-10pm 7 days a week

    For new and existing claims, or to discuss your policy, call:
    0800 587 0525 (option 1)
    Mon-Fri 8am-6pm
    To make a Payment Protection Insurance (PPI) mis-selling complaint, please call:

    0800 587 0525 (option 0).
    Mon-Fri 9am-8pm
    Sat 9am-4pm

    Important: standard network charges may apply.

    For TypeTalk, please call:
    18001 0800 434 6796
    Mon-Fri :8am-6pm

    Payment Protection Insurance enquiries and complaints.
    Extra Cash
    Underwritten by St Andrew's Ltd.
    This product is currently not available to purchase.

    This product is currently not available to purchase.

    For assistance and cancellation, existing policyholders can call:
    0800 169 2619
    Mon-Fri 9am-5pm

    To make a claim, call:
    0800 169 2618
    Mon-Fri 9am-5pm

    To make a cards payment
    Please make your cheque payable to MBNA Limited and remember to write your card number on the front of the cheque in the top left-hand corner and your name and address on the back.

    Address:

    MBNA (180)
    PO Box 274
    Sheffield
    S98 1RJ

    Useful to know
     

    Our staff are based in the UK, but some specialist services are handled overseas.

    Calls to 03 numbers are charged at no more than local rate.

    We value your call and, to make sure we connect you to the best person to help, your call will initially be answered by a simple to follow automated service.