Contact us
Many of our customers have questions that relate to their account. Here are some simple pointers to help you answer any questions or concerns you might have.
Call or write to us
Just remember when you pick up the phone, standard network charges may apply.
| General enquiries/lost or stolen cards | 03456 062 062 (or +44 1244 659 005 from outside the UK) |
| General enquiries about loans | 0330 678 1430 |
| To make a balance or money transfer | 03456 062 062 (or +44 1244 659 005 from outside the UK) |
| Experiencing financial difficulties | Cards - 0800 056 7298 (or +44 1244 757 233 from outside the UK) Loans - 0330 678 1430 |
| Text Relay | If you have a hearing or speech impairment, call: |
| SignVideo | An interpreting service for deaf customer using British Sign Language. |
| General enquiries about cards | MBNA Limited |
| General enquiries about loans | MBNA |
To make a payment |
MBNA (180) |
| To pay by debit card or to set up a Direct Debit |
03456 062 062 |
| Complaints | How to make a complaint |
| LifestyleProtect Underwritten by Covea Insurance PLC and Covéa Life Limited. This product is currently not available to purchase. |
For assistance and cancellation, existing policyholders can call: For new and existing claims, or to discuss your policy, call: |
| To make a Payment Protection Insurance (PPI) mis-selling complaint, please call: | 0800 587 0525 (option 0). Important: standard network charges may apply. For TypeTalk, please call: |
| Extra Cash Underwritten by St Andrew's Ltd. This product is currently not available to purchase. |
This product is currently not available to purchase. For assistance and cancellation, existing policyholders can call: To make a claim, call: |