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Questions our customers asked recently

Read helpful answers to frequently asked questions.

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Contact Us

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call waiting times are much longer than usual.

So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.

We have set up a dedicated phone line for customers aged 70 and over.

You can still use our online and mobile services.

Just remember when you pick up the phone, standard network charges may apply.

We know that talking about your finances isn’t easy. If you contact us, we can explain all your options, and we understand everyone’s situation will be different.

You can speak to us on 03456 062 062 (Mon-Thur 9am - 8pm, Fri 9am - 6pm, Sat 9am - 1pm).

Or if you'd prefer you can speak someone independent:

Citizens Advice
Call 03444 111 444

National Debtline
Call 0808 808 4000

Call 0300 303 2517

Support for customers impacted by coronavirus (COVID-19)

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help: 

Coronavirus help and support
NHS help and support
Frequent questions from our customers

To find a telephone number and opening hours, simply look at the list below.

Alternatively, call us direct from your Card Services app. As you’re already securely logged in, we’ll already know it’s you. Learn more about the Card Services app

General enquiries about cards

03456 062 062 (or +44 1244 659 005 from outside the UK). Lines are open 8am-10pm Monday -Friday and 8am-6pm Saturday and Sunday.


MBNA Limited,
Credit Card Operations,

General enquiries about loans

0330 678 1430
8am-10pm 7 days a week


St Aidans Hall
Birchwood Drive
Brackenhill Business Park
County Durham

To make a balance or money transfer

03456 062 062 (or +44 1244 659 005 from outside the UK). Lines are open 8am-10pm Monday -Friday and 8am-6pm Saturday and Sunday.

Experiencing financial difficulties

Cards - 0800 056 7298 (or +44 1244 757 233 from outside the UK)

Loans - 0800 707 6285. Lines are open Mon-Fri 9am-4.45pm

Text Relay

If you have a hearing or speech impairment, call:
18001 03456 062 062


An interpreting service for deaf customer using British Sign Language.
Connect using SignVideo

To pay by debit card or to set up a Direct Debit

Cards- 03456 062 062 (or +44 1244 659 005 from outside the UK)

Loans- 0330 678 1430

Request your information

You have the right to know what data we hold about you. Finding out is easier than you may think - and it's free of charge. See how to get a copy of your data.

Getting a copy of your data 

Complaints How to make a complaint
Tell us if you've had a great experience>

We’re really pleased that you’ve had a great experience with MBNA.
If you'd like to tell us about it, please use this form

We will not contact you, however, we will pass your feedback on to the right team.

(Underwritten by Covea Insurance PLC and Covéa Life Limited.)
This product is currently not available to purchase.

For assistance and cancellation, existing policyholders can call:
0800 587 0525 (option 2)
8am-10pm 7 days a week

For new and existing claims, or to discuss your policy, call:
0800 587 0525 (option 1)
Mon-Fri 8am-6pm

To make a Payment Protection Insurance (PPI) mis-selling complaint, please call:

0800 587 0525 (option 0).
Mon-Fri 9am-8pm
Sat 9am-4pm

Important: standard network charges may apply.

For TypeTalk, please call:
18001 0800 434 6796
Mon-Fri :8am-6pm

Payment Protection Insurance enquiries and complaints.

Extra Cash
(Underwritten by St Andrew's Ltd.)
This product is currently not available to purchase.

This product is currently not available to purchase.

For assistance and cancellation, existing policyholders can call:
0800 169 2619
Mon-Fri 9am-5pm

To make a claim, call:
0800 169 2618
Mon-Fri 9am-5pm

To make a cards payment:
'MBNA Limited' and remember to write your card number on the front of the cheque in the top left-hand corner and your name and address on the back.


MBNA (180)
PO Box 274
S98 1RJ

Send us a message

We’re happy to help with any general queries, so please get in touch through our social channels below. We’re sorry but we are unable to answer any account specific questions.

Tweet us @mbna or message us on Facebook.

Please don’t send any personal or account details. We’ll never ask you for this information or direct you to a web page that asks for this.

Our social media accounts are:

Useful to know

Our staff are based in the UK, but some specialist services are handled overseas.

Calls to 03 numbers are charged at no more than local rate.

We value your call and, to make sure we connect you to the best person to help, your call will initially be answered by a simple to follow automated service.