Contact us
We’re dealing with a much higher number of calls from customers than normal at the moment. So let us try to help you find what you need without calling us. If your enquiry is urgent please do get in touch.
How can we help?
Useful things to know
- Only the main cardholder can activate cards, including those issued for additional cardholders.
- You don’t need to activate replacement cards – if there’s no sticker on the front, there’s nothing you need to do.
- If you’ve forgotten your PIN, you can get an instant reminder in the MBNA Card Services app.
- You can activate your MBNA credit card online, all you need is your card and some personal details.
Online and mobile card services
You can manage your card account safely and securely with Online Card Services and the Card Services app. Simply log in at a time that suits you and access a great range of services including the ability to check your balance, pay your bills and view your statements. Our Online Card Services are for MBNA credit card customers only.
Learn more about Online Card ServicesLearn more about the MBNA Card Services app
Support for customers impacted by coronavirus (COVID-19)
As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we've put in place some additional support and information to help:
Coronavirus help & supportFrequent questions from our customers
Changes to our Telephone Banking opening hours from 4th July:
You can speak to an adviser between 8am and 8pm, 7 days a week.
Our services are available 24 hours a day through:
- Our Card Services app.
- Online Card Services.
- Automated services.
You can also message us through the app.
Not all services are available 24 hours a day, seven days a week.
Call Us
So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent. We have set up a dedicated phone line for customers aged 70 and over, please refer to the letter or email you received regarding this service.
You can still use our online and mobile services.
To find a telephone number and opening hours, simply look at the list below.
Just remember when you pick up the phone, standard network charges may apply.
| Cards related queries | 03456 062 062 (or +44 1244 659 005 from outside the UK). Lines are open 8am-10pm Mon-Fri and 8am-6pm Sat and Sun. |
|---|---|
| Loans related queries | 0330 678 1430 8am-10pm 7 days a week |
| Payment Protection Insurance (PPI) mis-selling complaints | 0800 587 0525 (option 0). For TypeTalk, please call: |
| Experiencing financial difficulties | Already missed a payment? You can speak to us on 0800 028 0690. Worried about future payments? You can speak to us on 0800 056 7298 (or +44 1244 757 233 from outside the UK). Lines are open Mon-Fri 8am-8pm and Sat 8am-5pm. |
LifestyleProtect (Underwritten by Covea Insurance PLC and Covéa Life Limited.) |
This product is currently not available to purchase. For assistance and cancellation, existing policyholders can call: For new and existing claims, or to discuss your policy, call: |
Extra Cash (Underwritten by St Andrews Ltd.) |
This product is currently not available to purchase. For assistance and cancellation, existing policyholders can call: To make a claim, call: |
| Text Relay | If you have a hearing or speech impairment, call: |
| SignVideo | An interpreting service for deaf customers using British Sign Language. |
Write to us
General enquiries about cards:
MBNA Limited,
Credit Card Operations,
BX1 1LT
General enquiries about loans:
MBNA
St Aidans Hall
Birchwood Drive
Brackenhill Business Park
Peterlee
County Durham
SR8 2RS
To make a cards payment:
Please make the payment out to ‘MBNA Limited’ and remember to write your card number on the front of the cheque in the top left-hand corner and your name and address on the back
MBNA (180)
PO Box 274
Sheffield
S98 1RJ
Other ways to get in touch
Make a complaint
We’re sorry that you’ve had a bad experience with us. Find out how to make a complaint.
Tell us if you’ve had a great experience
We’re really pleased that you’ve had a great experience with MBNA. If you'd like to tell us about it, please use this form. We will not contact you, however, we will pass your feedback on to the right team.
Request your information
You have the right to know what data we hold about you. Find out how to get a free copy of your data.
Social media
We’re happy to help with any general queries, so please get in touch through our social channels below. We’re sorry but we are unable to answer any account specific questions.
