Contact us
Many of our customers’ questions relate to their online account. Below are some simple pointers to help you answer any questions or concerns:
Call or write to us
Just remember when you pick up the phone, standard network charges may apply.
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General enquiries/lost or stolen cards |
03456 062 062 (or +44 1244 659 005 from outside the UK) |
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To make a balance or money transfer |
03456 062 062 (or +44 1244 659 005 from outside the UK) |
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Experiencing financial difficulties |
0800 056 7298 (or +44 1244 757 233 from outside the UK) |
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Text Relay |
If you have a hearing or speech impairment, call: 18001 03456 062 062 |
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SignVideo |
An interpreting service for deaf customer using British Sign Language. Connect using SignVideo. |
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General enquiries |
MBNA Limited |
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To make a payment |
MBNA (180) |
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To pay by debit card or to set up a Direct Debit |
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Complaints |
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LifestyleProtect |
For assistance and cancellation, existing policyholders can call: For new and existing claims, or to discuss your policy, call:
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To make a Payment Protection Insurance (PPI) mis-selling complaint, please call: |
0800 587 0525 (option 0). Important: standard network charges may apply. For TypeTalk, please call: 18001 0800 434 6796 |
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Extra Cash |
This product is currently not available to purchase. For assistance and cancellation, existing policyholders can call: To make a claim, call: |