How to get in touch

There’s several ways to speak to us. Want to give us a call? Remember when you pick up the phone, standard network charges may apply. Not all services are available 24 hours a day, 7 days a week.

Changes to our telephony opening hours

Our opening hours are changing on 17 June.

You’ll be able to speak to an adviser between 8am-6pm. Lines are closed on bank holidays.

Our everyday banking services are available 24 hours a day through our:

  • Virtual assistant
  • MBNA Mobile App and Online Services
  • Automated telephony services

Method

Availability

How

Method

Message us in the MBNA app

Availability

24 hours a day, 7 days a week.

How

  1. Log in to our app and select Support.
  2. Select Message us.
  3. Enter your message and select Send to get chatting.

How to message us

Method

Call us from our app

Availability

24 hours a day, 7 days a week.

How

Method

Call us

Availability

8am to 8pm, 7 days a week
Closed on Bank Holidays

How

Call us from the UK 03456 062 062.
Call us from outside the UK +44 1733 347 007.

Method

Report credit card fraud

Availability

24 hours a day, 7 days a week.

How

Call us from the UK 0800 587 0997.

Call us from outside the UK +44 1244 757 236.

Experiencing financial difficulties

Whatever help you need, you really aren’t on your own. Just speaking to us won’t affect your credit score.

If you've already missed a payment, call us on 0800 028 0690. If you're worried about future payments, get in touch on 0800 056 7298 (or +44 1244 757 233 from outside the UK).

Lines are open Mon to Fri 8am to 8pm and Sat 8am to 5pm.

Get answers faster with our virtual assistant

If you've a credit card or loan, log in to our app, select Support and then Message us to get help.

Meet our virtual assistant 

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SignVideo

An interpreting service for Deaf customers using British Sign Language.

Connect using SignVideo

Relay UK

You can call us using Relay UK if you have a hearing or speech impairment.

More about Relay UK
  • We’re happy to help with any general questions, so please get in touch through our social channels. We’re sorry but we can’t answer any account-specific questions or questions related to savings accounts.

    Tweet us @mbna or message us on Facebook.

    Please don’t send any personal or account details. We’ll never ask you for this information or direct you to a web page that asks for this.

    Our social media accounts are:

    www.twitter.com/mbna 

    www.facebook.com/MBNA

  • Our automated telephone service helps speed things along if you don't have time to wait it's open 24 hours a day, 7 days a week. You won't be speaking to a real person, so it helps to have your card details handy, call in a quiet place and speak at a normal speed.

  • If you need to receive communications from us in a format that’s easier for you, such as large print, Braille, or audio give us a call.

    Some clever stuff you can do when you call:

    1. Review recent transactions

    2. Check your balance and next payment due date

    3. Request a new card or PIN.

  • General questions about credit cards

    MBNA Limited,
    Credit Card Operations,
    BX1 1LT

    General questions about loans

    Personal Loans Service Centre
    PO BOX 952
    Newcastle upon Tyne
    NE27 9DH

    General questions about savings accounts

    MBNA,
    Savings,
    BX1 1LT

    To make a credit card payment

    You can send a cheque to us by post. Please don’t send cash in case it gets lost.

    Make your cheque out to MBNA Limited. Write your name and credit card number on the back then send your cheque to: 

    MBNA (180)
    PO Box 274
    Sheffield
    S98 1RJ