Contact us
Many of our customers have questions that relate to their account. Here are some simple pointers to help you answer any questions or concerns you might have.
Contact Us
Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call waiting times are much longer than usual.
So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.
We have set up a dedicated phone line for customers aged 70 and over.
You can still use our online and mobile services.
Just remember when you pick up the phone, standard network charges may apply.
We know that talking about your finances isn’t easy. If you contact us, we can explain all your options, and we understand everyone’s situation will be different.
You can speak to us on 03456 062 062 (Mon-Thur 9am - 8pm, Fri 9am - 6pm, Sat 9am - 1pm).
Or if you'd prefer you can speak someone independent:
Citizens Advice
Call 03444 111 444
National Debtline
Call 0808 808 4000
StepChange
Call 0300 303 2517
Support for customers impacted by coronavirus (COVID-19)
As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help:
Coronavirus help and support
NHS help and support
Frequent questions from our customers
To find a telephone number and opening hours, simply look at the list below.
Alternatively, call us direct from your Card Services app. As you’re already securely logged in, we’ll already know it’s you. Learn more about the Card Services app.
| General enquiries about cards | 03456 062 062 (or +44 1244 659 005 from outside the UK). Lines are open 8am-10pm Monday -Friday and 8am-6pm Saturday and Sunday. Address: |
| General enquiries about loans | 0330 678 1430 Address: MBNA |
| To make a balance or money transfer | 03456 062 062 (or +44 1244 659 005 from outside the UK). Lines are open 8am-10pm Monday -Friday and 8am-6pm Saturday and Sunday. |
| Experiencing financial difficulties | Cards - 0800 056 7298 (or +44 1244 757 233 from outside the UK) Loans - 0330 678 1430 |
| Text Relay | If you have a hearing or speech impairment, call: |
| SignVideo | An interpreting service for deaf customer using British Sign Language. |
| To pay by debit card or to set up a Direct Debit |
Cards- 03456 062 062 (or +44 1244 659 005 from outside the UK) Loans- 0330 678 1430 |
| Complaints | How to make a complaint |
| LifestyleProtect Underwritten by Covea Insurance PLC and Covéa Life Limited. This product is currently not available to purchase. |
For assistance and cancellation, existing policyholders can call: For new and existing claims, or to discuss your policy, call: |
| To make a Payment Protection Insurance (PPI) mis-selling complaint, please call: | 0800 587 0525 (option 0). Important: standard network charges may apply. For TypeTalk, please call: |
| Extra Cash Underwritten by St Andrew's Ltd. This product is currently not available to purchase. |
This product is currently not available to purchase. For assistance and cancellation, existing policyholders can call: To make a claim, call: |
To make a cards payment |
Address: MBNA (180) |