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Account information

Check your balance, payment due date, recent transactions and more with Online and Mobile Card Services.

Change of address?

It’s important to keep your details up-to-date.

Questions our customers asked recently

Read helpful answers to frequently asked questions.

All FAQs

Call or write to us

Just remember when you pick up the phone, standard network charges may apply.

General enquiries/lost or stolen cards

03456 062 062 (or +44 1244 659 005 from outside the UK)

To make a balance or money transfer

03456 062 062 (or +44 1244 659 005 from outside the UK)

Experiencing financial difficulties

0800 056 7298 (or +44 1244 757 233 from outside the UK)

Text Relay

If you have a hearing or speech impairment, call: 18001 03456 062 062

SignVideo

An interpreting service for deaf customer using British Sign Language. Connect using SignVideo.

General enquiries

MBNA Limited
Credit Card Operations
BX1 1LT

To make a payment
Please make your cheque payable to MBNA Limited and remember
to write your card number on the front of the cheque in the top left-hand corner and your name and address on the back.

MBNA (180)
PO Box 274
Sheffield
S98 1RJ

To pay by debit card or to set up a Direct Debit

Complaints

LifestyleProtect
Underwritten by Covea Insurance PLC and Covéa Life Limited.
This product is currently not available to purchase.

For assistance and cancellation, existing policyholders can call:
0800 587 0525 (option 2)
8am-10pm 7 days a week

For new and existing claims, or to discuss your policy, call:
0800 587 0525 (option 1)
Mon-Fri 8am-6pm

 

To make a Payment Protection Insurance (PPI) mis-selling complaint, please call:

0800 587 0525 (option 0).
Mon-Fri 9am-8pm
Sat 9am-4pm

Important: standard network charges may apply.

For TypeTalk, please call:

18001 0800 434 6796
Mon-Fri :8am-6pm

Payment Protection Insurance enquiries and complaints.

Extra Cash
Underwritten by St Andrew's Ltd.
This product is currently not available to purchase.

This product is currently not available to purchase.

For assistance and cancellation, existing policyholders can call:
0800 169 2619
Mon-Fri 9am-5pm

To make a claim, call:
0800 169 2618
Mon-Fri 9am-5pm

Useful to know
 

Our staff are based in the UK, but some specialist services are handled overseas.

Calls to 03 numbers are charged at no more than local rate.

We value your call and, to make sure we connect you to the best person to help, your call will initially be answered by a simple to follow automated service.