If you’re coming to the end of your credit card or loan payment holiday, we’ll contact you before it ends, there’s no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you’d like to do in a few simple steps. You can find this tool on the coronavirus support page.

Activate your card

Activate a new credit card securely online.

Your card account information

Check your balance, payment due date, recent transactions and more with Online and Mobile Card Services.

Change of address?

It’s important to keep your details up-to-date.

Questions our customers asked recently

Read helpful answers to frequently asked questions.

Browse cards FAQs Browse loans FAQs

Contact Us

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call waiting times are much longer than usual.

So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.

We have set up a dedicated phone line for customers aged 70 and over.

You can still use our online and mobile services.

Just remember when you pick up the phone, standard network charges may apply.

We know that talking about your finances isn’t easy. If you contact us, we can explain all your options, and we understand everyone’s situation will be different.

You can speak to us on 03456 062 062 (Mon-Thur 9am - 8pm, Fri 9am - 6pm, Sat 9am - 1pm).

Or if you'd prefer you can speak someone independent:

Citizens Advice
Call 03444 111 444

National Debtline
Call 0808 808 4000

StepChange
Call 0300 303 2517


Support for customers impacted by coronavirus (COVID-19)

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help: 

Coronavirus help and support
NHS help and support
Frequent questions from our customers

To find a telephone number and opening hours, simply look at the list below.

Alternatively, call us direct from your Card Services app. As you’re already securely logged in, we’ll already know it’s you. Learn more about the Card Services app

General enquiries about cards

03456 062 062 (or +44 1244 659 005 from outside the UK). Lines are open 8am-10pm Monday -Friday and 8am-6pm Saturday and Sunday.

Address: 

MBNA Limited,
Credit Card Operations,
BX1 1LT

General enquiries about loans

0330 678 1430
8am-10pm 7 days a week

Address:

MBNA
St Aidans Hall
Birchwood Drive
Brackenhill Business Park
Peterlee
County Durham
SR8 2RS

To make a balance or money transfer

03456 062 062 (or +44 1244 659 005 from outside the UK). Lines are open 8am-10pm Monday -Friday and 8am-6pm Saturday and Sunday.

Experiencing financial difficulties

Cards - 0800 056 7298 (or +44 1244 757 233 from outside the UK)

Loans - 0330 678 1430
8am - 10pm, 7 days a week

Text Relay

If you have a hearing or speech impairment, call:
18001 03456 062 062

SignVideo

An interpreting service for deaf customer using British Sign Language.
Connect using SignVideo

To pay by debit card or to set up a Direct Debit

Cards- 03456 062 062 (or +44 1244 659 005 from outside the UK)

Loans- 0330 678 1430

Complaints How to make a complaint
LifestyleProtect
Underwritten by Covea Insurance PLC and Covéa Life Limited.
This product is currently not available to purchase.

For assistance and cancellation, existing policyholders can call:
0800 587 0525 (option 2)
8am-10pm 7 days a week

For new and existing claims, or to discuss your policy, call:
0800 587 0525 (option 1)
Mon-Fri 8am-6pm

To make a Payment Protection Insurance (PPI) mis-selling complaint, please call:

0800 587 0525 (option 0).
Mon-Fri 9am-8pm
Sat 9am-4pm

Important: standard network charges may apply.

For TypeTalk, please call:
18001 0800 434 6796
Mon-Fri :8am-6pm

Payment Protection Insurance enquiries and complaints.

Extra Cash
Underwritten by St Andrew's Ltd.
This product is currently not available to purchase.

This product is currently not available to purchase.

For assistance and cancellation, existing policyholders can call:
0800 169 2619
Mon-Fri 9am-5pm

To make a claim, call:
0800 169 2618
Mon-Fri 9am-5pm

To make a cards payment
Please make your cheque payable to MBNA Limited and remember to write your card number on the front of the cheque in the top left-hand corner and your name and address on the back.

Address:

MBNA (180)
PO Box 274
Sheffield
S98 1RJ

Useful to know
 

Our staff are based in the UK, but some specialist services are handled overseas.

Calls to 03 numbers are charged at no more than local rate.

We value your call and, to make sure we connect you to the best person to help, your call will initially be answered by a simple to follow automated service.