Credit card and loans customers can message us in the MBNA Mobile App. It's safe, simple, and may save you a call.
Find a phone number
To find a telephone number and opening hours, check out our list. Just remember when you pick up the phone, standard network charges may apply. Not all services are available 24 hours a day, 7 days a week. Credit card and loans customers can also call us from our app.
(Underwritten by Covea Insurance PLC and Covéa Life Limited.)
(Underwritten by St Andrews Ltd.)
Experiencing financial difficulties
Whatever help you need, you really aren’t on your own. Just speaking to us won’t affect your credit score.
Lines are open Mon to Fri 8am to 8pm and Sat 8am to 5pm.
More ways to speak to us
Other ways to get in touch
General questions about credit cards
Credit Card Operations,
General questions about loans
Personal Loans Service Centre
PO BOX 952
Newcastle upon Tyne
To make a credit card payment
You can send a cheque to us by post. Please don’t send cash in case it gets lost.
Make your cheque out to MBNA Limited. Write your name and credit card number on the back then send your cheque to:
PO Box 274
We’re happy to help with any general questions, so please get in touch through our social channels. We’re sorry but we can't answer any account-specific questions.
Please don’t send any personal or account details. We’ll never ask you for this information or direct you to a web page that asks for this.
Our social media accounts are:
Our automated telephone service helps speed things along if you don't have time to wait it's open 24 hours a day, 7 days a week. You won't be speaking to a real person, so it helps to have your card details handy, call in a quiet place and speak at a normal speed.
If you need to receive communications from us in a format that’s easier for you, such as large print, Braille, or audio give us a call.
Some clever stuff you can do when you call:
1. Review recent transactions
2. Check your balance and next payment due date
3. Request a new card or PIN.