How can we help?

Useful things to know

  • Only the main cardholder can activate cards, including those issued for additional cardholders.
  • You don’t need to activate replacement cards – if there’s no sticker on the front, there’s nothing you need to do.

Online and mobile card services

You can manage your card account safely and securely with Online Card Services and the Card Services app. Simply log in at a time that suits you and access a great range of services including the ability to check your balance, pay your bills and view your statements. Our Online Card Services are for MBNA credit card customers only.

Learn more about Online Card ServicesLearn more about the MBNA Card Services app

Support for customers impacted by coronavirus (COVID-19)

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we've put in place some additional support and information to help:

Coronavirus help & supportFrequent questions from our customers

Call Us

So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent. We have set up a dedicated phone line for customers aged 70 and over, please refer to the letter or email you received regarding this service.

You can still use our online and mobile services.

To find a telephone number and opening hours, simply look at the list below.

Just remember when you pick up the phone, standard network charges may apply.

Cards related queries 03456 062 062 (or +44 1244 659 005 from outside the UK). Lines are open 8am-10pm Mon-Fri and 8am-6pm Sat and Sun.
Loans related queries 0330 678 1430
8am-10pm 7 days a week
Payment Protection Insurance (PPI) mis-selling complaints

0800 587 0525 (option 0).
Mon-Fri 9am-8pm
Sat 9am-4pm

For TypeTalk, please call:
18001 0800 434 6796
Mon-Fri :8am-6pm

Payment Protection Insurance enquiries and complaints.

Experiencing financial difficulties

Cards - 0800 056 7298 (or +44 1244 757 233 from outside the UK)

Loans - 0800 707 6285. Lines are open Mon-Fri 9am-4.45pm

LifestyleProtect

(Underwritten by Covea Insurance PLC and Covéa Life Limited.)

This product is currently not available to purchase.

For assistance and cancellation, existing policyholders can call:
0800 587 0525 (option 2)
8am-10pm 7 days a week

For new and existing claims, or to discuss your policy, call:
0800 587 0525 (option 1)
Mon-Fri 8am-6pm

Extra Cash

(Underwritten by St Andrews Ltd.)

This product is currently not available to purchase.

For assistance and cancellation, existing policyholders can call:
0800 169 2619
Mon-Fri 9am-5pm

To make a claim, call:
0800 169 2618
Mon-Fri 9am-5pm

Text Relay

If you have a hearing or speech impairment, call:
18001 03456 062 062

SignVideo

An interpreting service for deaf customers using British Sign Language.
Connect using SignVideo

Write to us


General enquiries about cards:

MBNA Limited,
Credit Card Operations,
BX1 1LT

General enquiries about loans:

MBNA
St Aidans Hall
Birchwood Drive
Brackenhill Business Park
Peterlee
County Durham
SR8 2RS

To make a cards payment:

Please make the payment out to ‘MBNA Limited’ and remember to write your card number on the front of the cheque in the top left-hand corner and your name and address on the back

MBNA (180)
PO Box 274
Sheffield
S98 1RJ

Other ways to get in touch

Make a complaint

We’re sorry that you’ve had a bad experience with us. Find out how to make a complaint.

Tell us if you’ve had a great experience

We’re really pleased that you’ve had a great experience with MBNA. If you'd like to tell us about it, please use this form. We will not contact you, however, we will pass your feedback on to the right team.

Request your information 

You have the right to know what data we hold about you. Find out how to get a free copy of your data.

Social media

We’re happy to help with any general queries, so please get in touch through our social channels below. We’re sorry but we are unable to answer any account specific questions.

Tweet us @mbna or message us on Facebook.

Please don’t send any personal or account details. We’ll never ask you for this information or direct you to a web page that asks for this.

Our social media accounts are:

www.twitter.com/mbna 

www.facebook.com/MBNA

Handy facts about MBNA
 

Our staff are based in the UK, but some specialist services are handled overseas.

Calls to 03 numbers are charged at no more than local rate.

We value your call and, to make sure we connect you to the best person to help, your call will initially be answered by a simple to follow automated service.