Contact us
Credit card and loans customers can message us in the MBNA Mobile App. It's safe, simple, and may save you a call.
How to get in touch
There’s several ways to speak to us. Want to give us a call? Remember when you pick up the phone, standard network charges may apply. Not all services are available 24 hours a day, 7 days a week.
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Method
Availability
How
Method
Call us
Availability
Mon to Fri, 8am to 8pm.
Sat to Sun, 9am to 6pm.
Closed on Bank Holidays.How
Call us from the UK 0330 678 1430.
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Method
Availability
How
Method
Call us
Availability
Mon-Fri, 8am to 6pm.
Sat, 9am to 1pm.How
Call us from the UK 0345 266 6679.
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LifestyleProtect
(Underwritten by Covea Insurance PLC and Covéa Life Limited.)
Help topic
Method
Availability
How
Help topic
Help and cancellation
Method
Call us
Availability
8am to 10pm, 7 days a week.
How
0800 587 0525 (option 2).
Help topic
New and existing claims
Method
Call us
Availability
Mon to Fri, 8am to 6pm.
How
0800 587 0525 (option 1).
Extra Cash
(Underwritten by St Andrews Ltd.)
Help topic
Method
Availability
How
Help topic
Help and cancellation
Method
Call us
Availability
Mon to Fri, 9am to 5pm.
How
Help topic
Make a claim
Method
Call us
Availability
Mon to Fri, 9am to 5pm.
How
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Method
Availability
How
Method
Call us
Availability
Mon to Fri, 9am to 8pm.
Sat, 9am to 4pm.How
0800 587 0525 (option 0).
Method
Typetalk
Availability
Mon to Fri, 8am to 6pm.
How
|
Method |
Availability |
How |
|---|---|---|
MethodMessage us in the MBNA app |
Availability24 hours a day, 7 days a week. |
How
|
MethodCall us from our app |
Availability24 hours a day, 7 days a week. |
How |
MethodCall us |
Availability8am to 8pm, 7 days a week |
HowCall us from the UK 03456 062 062. |
Whatever help you need, you really aren’t on your own. Just speaking to us won’t affect your credit score.
If you've already missed a payment, call us on 0800 028 0690. If you're worried about future payments, get in touch on 0800 056 7298 (or +44 1244 757 233 from outside the UK).
Lines are open Mon to Fri 8am to 8pm and Sat 8am to 5pm.
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We’re happy to help with any general questions, so please get in touch through our social channels. We’re sorry but we can't answer any account-specific questions.
Tweet us @mbna or message us on Facebook.
Please don’t send any personal or account details. We’ll never ask you for this information or direct you to a web page that asks for this.
Our social media accounts are:
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Our automated telephone service helps speed things along if you don't have time to wait it's open 24 hours a day, 7 days a week. You won't be speaking to a real person, so it helps to have your card details handy, call in a quiet place and speak at a normal speed.
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If you need to receive communications from us in a format that’s easier for you, such as large print, Braille, or audio give us a call.
Some clever stuff you can do when you call:
1. Review recent transactions
2. Check your balance and next payment due date
3. Request a new card or PIN.
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General questions about credit cards
MBNA Limited,
Credit Card Operations,
BX1 1LTGeneral questions about loans
Personal Loans Service Centre
PO BOX 952
Newcastle upon Tyne
NE27 9DHTo make a credit card payment
You can send a cheque to us by post. Please don’t send cash in case it gets lost.
Make your cheque out to MBNA Limited. Write your name and credit card number on the back then send your cheque to:
MBNA (180)
PO Box 274
Sheffield
S98 1RJ