Getting started with your policy
New policy? Great choice!
Here you'll find useful things to know and ways to get in touch if you need our support.
Proof of insurance
Sometimes you might need to prove you have home insurance in place. The email we send with your policy details is usually good enough. But we can send you something more formal if you need it.
To make sure you stay covered, let us know in advance if something is changing. Things like having some building work costing more than £75,000. Or if your home will be empty longer than usual. Our policy booklet (PDF, 1.5MB) has a list of things you need to tell us about.
Also, make sure you keep your home in good condition. Home insurance doesn't cover costs for damage due to lack of maintenance.
Check your policy
When you buy our home insurance we send you a policy booklet and schedule in the post. But if you're looking for quick access to your policy booklet, you can find it online at any time.