Getting started with your policy

New policy? Great choice!

Here you'll find useful things to know and ways to get in touch if you need our support.

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Useful phone numbers

It's worth making a note of the phone numbers you might need. So that if you have to contact us, you've got them to hand.

View our home insurance phone numbers

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Making a claim

Making a claim is simple and only takes a few minutes. You can do this online or by calling us.

Find out how to make a claim

Staying covered

To make sure you stay covered, let us know in advance if something is changing. Things like having some building work costing more than £75,000. Or if your home will be empty longer than usual. Our policy booklet (PDF, 1.5MB) has a list of things you need to tell us about.

Also, make sure you keep your home in good condition. Home insurance doesn't cover costs for damage due to lack of maintenance. 

Find out how to contact us

Check your policy

When you buy our home insurance we send you a policy booklet and schedule in the post. But if you're looking for quick access to your policy booklet, you can find it online at any time.

View your policy booklet (PDF, 1.5MB)