Manage your policy
Concerned about the cost of your home insurance?
We’re here to help. Please get in touch and we’ll review your policy and look at how we can best support you.
Here are a few things that might help:
- You can request a payment holiday
- We can check if there’s any part of your cover that you don't need anymore or move you on to a different level
- We can see if there are any other ways to reduce the cost of your policy
- We won't charge you an admin fee for making any changes to your policy.
Contact us
View your cover details online
If you have a credit card or loan with us and are registered for Online Services, you can view your cover details there. Just log in to check:
- your policy number
- a summary of your excess
- what cover you have
- how much you are currently paying
- when and how your policy is set to renew.
Log in

FAQs & Common queries
Homes for Ukraine government scheme
We support everyone who welcomes Ukrainian refugees into their home. If you’re taking part, you’ll continue to be covered under your Home Insurance and don’t need to tell us about the change in your circumstances.
Terms, limits and exclusions apply.
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Give us a call to add cover or remove items from your existing policy. We won't charge you an admin fee for making any changes to your policy.
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You can find your policy number on any letters we’ve sent you. It always starts with 3 letters (e.g. HAP123456789).
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If you’re working from home using a computer, doing paperwork or phone calls, you don’t need to tell us. For other types of work you’re doing from home (for example, hairdressing or making things), call us to let us know and we’ll check if you’re covered.
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We'll pay claims where your contents are damaged by things like fire or theft while you're moving home. We'll do this if they're being moved within the United Kingdom by a professional removal firm. They'll also be covered while they're being stored by the firm for up to three days.
It also covers accidental damage if you have chosen Home Insurance Plus.
Terms, limits and exclusions apply.