Manage your policy

Concerned about the cost of your home insurance?

We’re here to help. Please get in touch and we’ll review your policy and look at how we can best support you.

Here are a few things that might help:

  • You can request a payment holiday
  • We can check if there’s any part of your cover that you don't need anymore or move you on to a different level
  • We can see if there are any other ways to reduce the cost of your policy
  • We won't charge you an admin fee for making any changes to your policy.

    Contact us

View your cover details online

If you have a credit card or loan with us and are registered for Online Services, you can view your cover details there. Just log in to check:

  • your policy number
  • a summary of your excess
  • what cover you have
  • how much you are currently paying
  • when and how your policy is set to renew.

    Log in

Your policy and what it covers

View your policy booklet and your cover details to see what's covered.

 

View your policy

 

Amend your level of cover

We won't charge you an admin fee for making any changes to your policy:

  • Amend your level of cover.
  • Add or remove items.
  • Change the way you pay.

 

Call us

Need to renew and pay for your policy?

We'll send you a reminder a few weeks before your renewal date.

If you're happy with your policy, and don't want to make any changes, you can renew and pay for your policy online. You can also choose how your policy renews each year.

Renew and pay for your policy

Making a claim

Make a claim

Please contact us to receive an update on an existing claim or to make a claim for a legal problem.

Cancel your policy

We don't want to see you go.

Please contact us to talk about your options and see if we can help with the price. Just want to cancel? You can do that online.

Cancel your policy

Moving home

If you need to keep your existing policy, but move it to your new home, you'll need to call us to change the address on your policy. We'll let you know if we can continue to provide cover for your new address, and if there's any change to how much you pay.

Proof of insurance

Get proof that your property is insured with us. We'll send you a proof of insurance letter by email or post. 

Get proof of insurance.    

Something has changed

If something is changing that might affect your policy, you'll need to get in touch beforehand to let us know. For example, if:

  • You're making changes to your property like adding a bedroom
  • Your home will be empty for longer than usual
  • Someone will be living with you who doesn't normally

Check your policy booklet (PDF, 1.5MB) to see a full list of changes you must tell us about. We'll review your policy and let you know what happens next.

Working from home?

If you're working from home using a computer, doing paperwork or phone calls, you don't need to tell us. For other types of work from home such as making things, or services like hairdressing, let us know. We can check you're covered.

Get in touch

Update your details

If you've changed your contact details, your name, or any other personal details, contact us to let us know.

Let someone else talk to us about your policy

If you want to let someone you trust talk to us about your policy, contact us to give them permission.

Appoint someone to manage your affairs

If you want to let someone you trust help you manage your policy, you can appoint someone to manage your affairs.

Bereavement

If you've lost a loved one, and need to let us know, you can contact our specialist bereavement team.


FAQs & Common queries

Homes for Ukraine government scheme​

We support everyone who welcomes Ukrainian refugees into their home. If you’re taking part, you’ll continue to be covered under your Home Insurance and don’t need to tell us about the change in your circumstances.


Terms, limits and exclusions apply.