Policy documents

Home insurance Policy Booklet (PDF, 1.5MB)

Home insurance Policy Limits (PDF, 113KB)

Home insurance excess table

Home Emergency cover Policy Booklet (PDF, 1.9MB)

Proof of insurance

Get proof that your property is insured with us. We'll send you a proof of insurance letter by email or post. Get proof of insurance.

Struggling to pay for your home insurance?

Please get in touch with us to see how we can help. We'll review your policy and look at how we can best support you. Here are some of the things we could look at to help:

  • Request a payment holiday
  • Check if there's any part of your cover that you no longer need
  • See if there's any other way we can reduce the cost of your policy.

Contact us

Renew or cancel your policy

Choose your renewal options

You have some choices when it comes to renewal. Find out how to renew your policy, change your automatic renewal settings or contact us to make a payment.

Manage your renewal settings

Cancel your policy

Find out how to remove something from your policy, cancel your policy or compare your cover options.

Cancelling your policy.

Moving home

If you need to keep your existing policy, but move it to your new home, you'll need to call us to change the address on your policy. We'll let you know if we can continue to provide cover for your new address, and if there's any change to how much you pay.

Something has changed

If something is changing that might affect your policy, you'll need to get in touch beforehand to let us know. For example, if:

  • You're making changes to your property like adding a bedroom
  • Your home will be empty for longer than usual
  • Someone will be living with you who doesn't normally

Check your policy booklet (PDF, 1.5MB) to see a full list of changes you must tell us about. We'll review your policy and let you know what happens next.

Working from home?

If you're working from home using a computer, doing paperwork or phone calls, you don't need to tell us. For other types of work from home such as making things, or services like hairdressing, let us know. We can check you're covered.

Get in touch

Update your details

If you've changed your contact details, your name, or any other personal details, contact us to let us know.

Let someone else talk to us about your policy

If you want to let someone you trust talk to us about your policy, contact us to give them permission.

Power of Attorney

If you want to let someone you trust help you manage your policy, you can appoint someone to manage your affairs.


If you've lost a loved one, and need to let us know, you can contact our specialist bereavement team.