The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

  • You can apply for a loan if:

    • You’re aged 18 or over.
    • You’re a UK resident.
    • You’re in paid employment, or have a regular income.
    • You’re not in full-time education.
    • You’ve not been declined for credit in the last month.
    • You don’t have a history of bad credit.
    • Your address details for the last 3 years.
    • Your current employment details, if you’re in work.
    • Your monthly income and your monthly expenses.
    • Your UK bank or building society account details.
  • If you’re approved, you should have the money in your account within 24 hours. In some cases it may take a bit longer to have the money in your account - but no more than 5 working days.

  • In most cases you'll get an instant decision.

    In a very few cases, it can take a little longer. In these cases, you may be asked to give more details about yourself over the phone. Once these details have been checked, you can get a decision.

  • Your first repayment is due within one month from the date you’re given the loan.

    It's different if you choose a monthly repayment date which is within 9 days of being given the loan. If you do this then you could choose to make your first repayment:

    • At the start of the agreement by debit card or;
    • When the first direct debit is taken on your chosen date in the next month.

    If you wait until the next month for your first repayment to be made by direct debit, this will extend the length of your loan. This means that you would pay back more overall, as interest will be charged from the date you get the loan.

  • For the full list of ways to say hello, have a look at our contact us page.

Making sure you get a fair deal

We want you to find a product that's right for your circumstances. This is why MBNA adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board.

To find out more you can read the statement of responsibilities (PDF), which details what's expected of MBNA (part of Lloyds Banking Group) and you the borrower.