If you think you’ve been scammed, contact us immediately on 0345 8355 376 (or +44 113 3660 161 from outside the UK). Lines are open 8am to 6pm, Monday to Saturday (except for bank holidays)

Contact us

We’ll call if we need to

If we suspect fraud or a security threat on your account, we’ll contact you by phone or send a text asking you to call us. We'll follow our security processes to check we're speaking with you.

We never ask for account or security information by email. Don't reply to any emails or other messages asking for this information.

You need to tell us if someone:

  • knows or has asked you for your account information
  • has managed your account without your approval
  • has made you move their money into your account.

Call us on 0345 8355 376 (or +44 113 3660 161 from outside the UK). Lines are open 8am to 6pm, Monday to Saturday (except for UK bank holidays).

Take five to stop fraud

It could protect you and your money.

Go to Take Five

Action Fraud

Contact Action Fraud to report a crime or to get general advice.

Go to Action Fraud

Register with CIFAS

CIFAS can prevent fraudsters from using your name to apply for products or services.

Visit CIFAS website