To close your credit card account
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If you don't use Online Services, you'll need to call us to close your account.
Frequently asked questions
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- You’ll need to keep making your payments until it’s paid off.
- If a Direct Debit is in place on your closed account, we’ll still collect any payments that are due. If you do have a Direct Debit, please do not cancel it.
- If you want to pay your full outstanding balance, there may be residual interest.
- We won’t increase your interest rates on any outstanding balance, so you can repay at your existing rates.
- If the account is in credit, you can message us in the app or call us for a refund.
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- If you’re registered for Online Services, you’ll be able to view your account details for up to four months. This could be longer if there is a balance on the account.
- You’ll need to destroy your credit cards and any PINs, including those belonging to other cardholders.
- You may have regular payments set up on your card. If so, please contact the company to arrange for them to be paid from another card or account.
- If you’ve added your card to a mobile device - like a smartphone or online wallet, remember to remove it.