How we can help

We’re here to help with any money worries you may have, now and in the future.

Ways we can support you with your credit card or loan

Are you finding it hard to keep up with your credit card or loan repayments? We can help you deal with your debt.

Want to make a payment, manage your Direct Debit or check a plan you have with us?

Just log in to Online Card Services, then tap ‘Need help with your debt or payments?’ on the account menu.

Log in   Register

Or you can call us

Already missed a payment or worried about your future payments?

Credit card

You can speak to us on 0800 056 7298. Lines are open Mon-Fri 8am-8pm and Sat 9am-5pm.

Loan

You can speak to us on 0800 707 6285. Lines are open Mon-Fri 9am-4.45pm.

Graph of busy times. The busiest time is 1pm, followed by 4pm. 9am, 12pm, 6pm, and 7pm are also busy. The quietest times are 10am, 11am, 2pm, 3pm, and 5pm.

Before you go online or call

To save time and give you the best help we can, please have these things to hand:

  • Your account numbers.
  • How much money comes in each month.
  • How much money you spend each month.
  • What you pay to others.

 

What to expect

To help you, we will:

  • Go through your money to see what’s worrying you.
  • Let you know about the help you may be able to get.
  • Tell you where you can find extra help.

And if you call us, it may take a little time – depending on your query and the support you need.

 

Not sure how much you’re spending? You could create a budget

Setting up a budget can help you see where your money’s going. The more you know about your money, the easier you’ll find it to get your finances back on track. And it can help with your money worries too.

It may make sense to focus on your essential expenses or priority debts first. You can get more information on how to do this from the Money Advice Service.

Tap ‘Go to Budget Planner’ to get started.

Go to Budget Planner