How we can help
We’re here to help with any money worries you may have, now and in the future.
Ways we can support you with your credit card, loan or home insurance
Are you finding it hard to keep up with your credit card, loan or home insurance payments? We can help you deal with your debt.
You can access support in a way that suits you, either online or by phone.
It’s helpful if you use a budget calculator so that you can get a better feel for your finances.
Don’t worry if you’re behind with any of your payments or have missed an essential bill, we can still help you.
Instead, you can speak to an independent adviser.
Before you go online or call
To save time and give you the best help we can, please have these things to hand:
- Your account numbers.
- How much money comes in each month.
- How much money you spend each month.
- What you pay to others.
What to expect
To help you, we will:
- Go through your money to see what’s worrying you.
- Let you know about the help you may be able to get.
- Tell you where you can find extra help.
And if you call us, it may take a little time – depending on your query and the support you need.
Free independent help and advice
Access financial support and guidance from free independent organisations or your government.
Find out if you can get support to claim a range of benefits and housing options that you may be eligible for.
Or you can call us
Already missed a payment? You can speak to us on 0800 028 0690.
Lines are open Mon-Fri 8am-8pm and Sat 8am-5pm.
Whatever help you need, you really aren’t on your own. Just speaking to us won’t affect your credit score.
Please get in touch with us to see how we can help. We'll review your policy and look at how we can best support you.
Please call us on 0345 266 6679.
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.