Experiencing Financial Abuse?
We can support if you, or someone else you know, is a victim of financial abuse.
What is financial abuse?
Financial abuse can take a variety of different forms within different relationships, including intimate partners, family members or carers. It might be financial control, exploitation or sabotage.
It's your money - let us help you get control of it again
We're here to support you and understand what you're facing. We'll do our best to help you get control of your money, and we'll make sure the advice is right for you. We can provide practical help, including advice about:
- additional card holders.
- debts and lending.
- opening a new account.
- important documents you might need, like your passport, driving licence and bills.
There are also a few things you can do:
Passwords and security
- You should be the only person who knows your account PIN and passwords. Don’t share your details with anyone, even to take out cash or buy something on your behalf.
- If you think someone else may have your account PIN and passwords you can change them.
- If you’re worried about an older relative, check to see if they have shared this information with anybody else.
Communication and keeping your information safe
- Think about where letters from us are sent, especially if you think someone might be opening your letters. If you don’t want them going to the same address you may be able to have them sent elsewhere.
- You can also choose to receive your statements online if you use Card Services.
- Remember that some transactions on your statement can indicate where cash machines you have been using are located, or locations of stores where a card payment has been made.