Support
Find answers to frequently asked questions, links to useful information and how to get in touch with us when you need to.
Extra support when you need it
Life doesn’t always go to plan, but the sooner you speak to us, the sooner we can help.
Bereavements
Dealing with cancer
Dealing with financial difficulty
Appointing someone to manage your affairs
Staying in control
It’s important you use credit correctly and manage your borrowing responsibly. We’ll tell you how, and explain what to do if you need help or your circumstances change.
If you're in financial difficulty
Many people experience money problems at some stage of their lives.
Contact us
Sometimes the only way to sort something out is to get in touch. You’ll find all the contact details you’ll need at our dedicated page.
Complaints procedure
If you have a complaint, please raise your concerns to help us improve our service and products. We are committed to handling complaints fairly and promptly.
Security and protection
Whether you use your credit card or contact us about your card or loan, your security is our priority. There are many ways that MBNA keeps your details safe.
Online account security
Fraud and identity theft are a risk to your privacy and your finances. Knowing about how we protect you and what to look out for can help you to protect yourself.
Update your details
If any of your personal details change, such as your name or address, please let us know. It’s important we’re able to contact you with updates about your account, and for security purposes.
General Data Protection Regulation (GDPR)
Learn about your rights relating to your personal information, and how to submit a request if you want to.
Payment Protection Insurance (PPI)
If you’d like to contact us about PPI or would like more information about our complaints process, you’ll find it all here.
Brexit
This is an uncertain time with the UK’s exit from the EU still to be agreed. We’ve included the most frequently asked questions on your products and services here.