Support
Find answers to frequently asked questions, links to useful information and how to get in touch with us when you need to.
Frequently asked questions
The answers you’re looking for could be included in our FAQ section. We’ve even categorised them neatly to help you find things fast.
Managing your account
You can complete most account activities online at a time to suit you.
Help with your card
If your card is lost or stolen, contact us immediately on: 0800 056 0081 (or +44 1244 757 229 from outside the UK). Standard network charges may apply.
Extra support when you need it
Life doesn’t always go to plan, but the sooner you speak to us, the sooner we can help.
Bereavements
Dealing with cancer
Dealing with financial difficulty
Contact us
Sometimes the only way to sort something out is to get in touch. You’ll find all the contact details you’ll need at our dedicated page.
Complaints procedure
If you have a complaint, please raise your concerns to help us improve our service and products. We are committed to handling complaints fairly and promptly.
General Data Protection Regulation (GDPR)
Learn about your rights relating to your personal information, and how to submit a request if you want to.
Marketing preferences
You can change your marketing preferences at any time. Let us know how you’d like to be contacted in future. You can give us a call, or update things conveniently online. Here’s how:
Log in or register for Online Card Services to manage your account anytime. Select ‘Change details’ from the ‘More actions’ menu. Under ‘My marketing preferences’ you’ll find the ‘Change preferences’ option.