Frequently asked questions

The answers you’re looking for could be included in our FAQ section. We’ve even categorised them neatly to help you find things fast.

Browse FAQs

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Managing your account

You can complete most account activities online at a time to suit you.

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Help with your card

If your card is lost or stolen, contact us immediately on: 0800 056 0081 (or +44 1244 757 229 from outside the UK). Standard network charges may apply.

Specialist support video

Extra support when you need it

Life doesn’t always go to plan, but the sooner you speak to us, the sooner we can help.

Dealing with cancer
Dealing with financial difficulty
Appointing someone to manage your affairs


Contact us

Sometimes the only way to sort something out is to get in touch. You’ll find all the contact details you’ll need at our dedicated page.

Contact options  


Complaints procedure

If you have a complaint, please raise your concerns to help us improve our service and products. We are committed to handling complaints fairly and promptly.

Learn more



General Data Protection Regulation (GDPR)

Learn about your rights relating to your personal information, and how to submit a request if you want to.

Read about GDPR

Marketing preferences

You can change your marketing preferences at any time. Let us know how you’d like to be contacted in future. You can give us a call, or update things conveniently online. Here’s how:

Log in or register for Online Card Services to manage your account anytime. Select ‘Change details’ from the ‘More actions’ menu. Under ‘My marketing preferences’ you’ll find the ‘Change preferences’ option.

Online Card Services

Appoint someone to manage your affairs

You can appoint a person you trust to help manage your MBNA accounts if you need to.

Learn more

Making payments

We offer a range of options to help you keep up with your monthly payments, including debit card, regular Direct Debit and online payments.

Payment options

Payment Protection Insurance (PPI)

If you’d like to contact us about PPI or would like more information about our complaints process, you’ll find it all here.

More about PPI