Frequently asked questions

If you have a credit card account with us, most things can be managed using Online Card Services or the MBNA Card Services App, including checking your balances, transactions and statements, making transfers, viewing your PIN and freezing or unfreezing your card on the go.

You’ll also find answers to other frequently asked questions online.

 

  • To change your Direct Debit using Online Card Services:

    • Log in or register.
    • Select ‘Pay credit card’.
    • Choose ‘Change or cancel regular payment’.

    Follow the instructions to complete the online form, including your bank details and monthly payment amount. You can set one of three payment amounts – just the minimum, the full statement balance or an amount set by you.

    Just so you know, we’ll always claim at least the minimum payment, even if you set a lower amount.

    You can’t currently change your Direct Debit using the MBNA Card Services app, but you can make changes over the phone if you prefer.

    More on credit card payments

  • At the moment you can only change your Direct Debit using Online Card Services, or by giving us a call.

    However, you can make one-off payments in the MBNA Card Services App if you like. Log in or register.

    • Select ‘More’, then ‘Pay credit card’.
    • Choose from the payment options available.

    Follow the instructions to complete the online form and submit your payment.

    This can be a good way to pay as you go, or to make payments in addition to a Direct Debit.

    More on credit card payments

  • If you’re registered for Online Card Services, simply log in to manage your Direct Debit online.

    Alternatively, call us on 03456 062 062 (or +44 1244 659005 from outside the UK). Speak to an adviser 7am-11pm, 7 days a week. Standard network charges may apply.

    You can also contact your bank to cancel your Direct Debit, but we’d suggest letting us know too – that way everyone knows what’s happening.

    Important: if you cancel your Direct Debit payment within 3 working days of your payment due date, your changes won’t apply until the following statement is produced and we’ll claim the payment as normal.

    If you cancel your Direct Debit, you’ll still need to make at least the minimum payment on your account using another payment method – check out our payments page for more options.

  • You can view your credit card PIN using the MBNA Card Services App, but only if:

    • You’re registered for our online and mobile services.
    • You’re the main cardholder and your credit card account is active.

    Before you begin, make sure nobody else can see your screen and PIN:

    1. Log in or register, then select ‘Card Management’ from the menu.
    2. Choose ‘View PIN’, then swipe to find the card you need the PIN for.
    3. Select ‘View PIN’, then tap and hold ‘Reveal PIN’.
    4. Release the button to hide your PIN from view.

    More on viewing your PIN

    If you’d prefer a postal reminder, you can request one online, or by calling 03456 062 062 (or +44 1244 659005 from outside the UK). Speak to an adviser 7am-11pm, 7 days a week.

  • It’s easy to update your address using the MBNA Card Services App.

    Once you’re logged in tap ‘More’, select ‘Profile and Settings’, then ‘Your personal details’. Simply follow the instructions to update your information

    Alternatively, call us on 03456 062 062 (or +44 1244 659005 from outside the UK). Speak to an adviser 7am-11pm, 7 days a week.

    Or write to:

    MBNA Limited
    Credit Card Operations
    BX1 1LT

    You’ll need to include your:

    • Name.
    • Old and new addresses.
    • Account number.
    • Date of birth.
    • Phone number/email address.
    • This reference: P1COA.

    For your convenience, we’ll update your address on any accounts held with Lloyds Banking Group, which includes MBNA, Lloyds Bank, Bank of Scotland and Halifax.

    More on updating your details