Here are some useful steps

  • Check the date, time and location of the transaction to see if any of the details are familiar to you. Check your transactions.
  • Check with others, including additional cardholders. Retailers such as Amazon allow you to set up household accounts so check with other members of your family as well.
  • Some retailers may operate under a name you may not recognise. For example, Capita are a payment service used for collecting the TV licence.

Still don’t recognise a transaction?

The quickest way to get in touch is using our Mobile app.

Message us online

Get answers to your MBNA product questions.

Simply log in to our app and get chatting to us today.

How to message us

Call us

Call us only if you think there has been a fraudulent transaction.

Report credit card fraud

If you have the app, you can skip the security questions by calling us directly from the app. Log in to our app, search Call us and follow the steps on the screen.

MBNA Mobile App

Scan to download our app

  • Join our 1 million app users.
  • Fast and secure log in.
  • Stay up to date with notifications.


How to set up the app

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MBNA Mobile App

  • Join our 1 million app users.
  • Fast and secure log in.
  • Stay up to date with notifications.


Download now

How to set up the app

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Online security

We use up-to-date security systems to help you keep your account details safe when you use online services.

App notifications

Opt-in to notifications about payments, weekly spend summaries or updates as you use your card.

Freeze your card

Freeze and unfreeze your credit card safely on the go, or freeze specific transactions using our Mobile App.

More help with your statements

Take a look at our statements section. We have lots of guides to help you understand your statement.

All statement guides