Accessibility and disability
Supporting you with help and guidance to suit your needs.
How we can support you
International Day of Persons with Disabilities
We are proud to be supporting International Day of Persons with Disabilities on 3 December 2023. The aim is to increase awareness and understanding of visible and non-visible disabilities.
The day also celebrates the achievements and contributions of people with disabilities.
In recognition of the day, we have joined the #PositivelyPurple campaign. This global movement uses purple to raise awareness of and promote the importance of disability inclusion.
Requesting communications in accessible formats
We can provide accessible formats – including large print, Braille, audio CD, or on coloured paper to make things easier to read. Contact us on 03456 062 062 and someone will set this up for you. Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week. Where possible, we’ll make sure we reformat the correspondence we send you.
Help with managing your account online or via our Card Services app
- Card freeze - freeze and unfreeze transactions on your credit card(s).
- Change your contactless payment limit - change your limit to one that works for you.
- Replacement cards – replace a card that’s not working or is damaged.
- View your PIN – quick pin reminders.
- Log in with your fingerprint or Face ID – log in securely without needing your password.
- Check your balances and transactions - keep track of your balance and spending.
- Pay your bills using a debit card – make safe and quick payments.
- Get notifications – get alerts to keep track of your account(s).
Support if you are Deaf
Signly
To view British Sign Language (BSL) translations of this site, select the 'On' button below. If a page has not been translated yet, select 'Request Translation' and we'll provide a BSL version in less than a week.
The service is free to Deaf users. It is signed by qualified sign language translators.
You will need to enable cookies on your device for this service to work.
BSL SignVideo
If you’re Deaf and a British Sign Language (BSL) user, you can talk to us live through a BSL interpreter online. Our BSL SignVideo service gives you a video chat link to talk to one of our advisers. Instructions on how to use it are there in BSL. The service is open Monday to Friday 8am–8pm and 8am-1pm Saturday. You can use SignVideo from your PC, tablet or mobile phone. (Network charges may apply.)
Support if you have hearing loss
Supporting your mental health
At some time in our lives many of us experience mental ill health. Sometimes this can make it hard to deal with money, or your finances could be affecting your mental health. If you do have worries, find out here how we can support you.
Customers affected by cancer
We have a dedicated support team for you to speak to if you are affected by cancer.
Appointing a trusted person
If you need help looking after your money, you can give someone you trust access to your credit card, loan and home insurance accounts. Find out how we can support you.
Getting independent help
Get free help and support from a wide range of people who can help with all your money worries.
Helping our customers stay digitally connected
Learn essential digital skills for life and make the most of being online with a free 1-2-1 session from the Digital Helpline.