How we can support you

Support with accessing our website

We want to provide a website that is accessible to all our customers. Learn more about how you can use it in a way that suits you.

Website accessibility

Support with accessing our app

The app lets you manage your account without having to call us.

Have a look and see what mobile phone features are available to assist you with our Card Services app. 

App accessibility

Requesting communications in accessible formats

We can provide accessible formats – including large print, Braille, audio CD, or on coloured paper to make things easier to read. Contact us to arrange for someone to set this up for you. 

Where possible, we’ll make sure we reformat the correspondence we send you.

Help with managing your credit card online or via our Card Services app

  • Card freeze - freeze and unfreeze transactions on your credit card(s).
  • Change your contactless payment limit - change your limit to one that works for you.
  • Replacement cards – replace a card that’s not working or is damaged.
  • View your PIN – quick pin reminders.
  • Log in with your fingerprint or Face ID – log in securely without needing your password.
  • Check your balances and transactions - keep track of your balance and spending.
  • Pay your bills using a debit card – make safe and quick payments.
  • Get notifications – get alerts to keep track of your account(s).

Support if you are Deaf

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Signly

To view British Sign Language (BSL) translations of this site, select the 'On' button below. If a page has not been translated yet, select 'Request Translation' and we'll provide a BSL version in less than a week.

The service is free to Deaf users. It is signed by qualified sign language translators.

You will need to enable cookies on your device for this service to work.

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BSL SignVideo

If you’re Deaf and a British Sign Language (BSL) user, you can talk to us live through a BSL interpreter online. Our BSL SignVideo service gives you a video chat link to talk to one of our advisers. Instructions on how to use it are there in BSL. The service is open Monday to Friday 8am–8pm and 8am-1pm Saturday. You can use SignVideo from your PC, tablet or mobile phone. (Network charges may apply.)

Support if you have hearing loss

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Relay UK

If you have a hearing or speech impairment you can use Relay UK. Find out more on the Relay UK website.

Relay UK

Supporting your mental health

At some time in our lives many of us experience mental ill health. Sometimes this can make it hard to deal with money, or your finances could be affecting your mental health. If you do have worries, find out here how we can support you.

Money worries

Customers affected by cancer

We have a dedicated support team for you to speak to if you are affected by cancer.

Cancer support

Appointing a trusted person

If you need help looking after your money, you can give someone you trust access to your credit card, loan and home insurance accounts. Find out how we can support you.

Managing affairs

Getting independent help

Get free help and support from a wide range of people who can help with all your money worries.

Free debt help

Helping our customers stay digitally connected

Learn essential digital skills for life and make the most of being online with a free 1-2-1 session from the Digital Helpline. 

Learn more about how the Digital Helpline can help here. 

Contact us in a way that suits you