How we can support you

Support with accessing our website 

We want to provide a website that is accessible to all our customers. Learn more about how you can use it in a way that suits you.

Website accessibility

Requesting communications in accessible formats

We can provide accessible formats – including large print, Braille, audio CD, or on coloured paper to make things easier to read. Contact us on 03456 062 062 and someone will set this up for you. Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week. Where possible, we’ll make sure we reformat the correspondence we send you.

Help with managing your account online or via our Card Services app

  • Card freeze - freeze and unfreeze transactions on your credit card(s).
  • Change your contactless payment limit - change your limit to one that works for you.
  • Replacement cards – replace a card that’s not working or is damaged.
  • View your PIN – quick pin reminders.
  • Log in with your fingerprint or Face ID – log in securely without needing your password.
  • Check your balances and transactions - keep track of your balance and spending.
  • Pay your bills using a debit card – make safe and quick payments.
  • Get notifications – get alerts to keep track of your account(s).

SignVideo logo 

If you’re Deaf and a BSL user

Speak to us securely and live through a British Sign Language (BSL) interpreter.


RelayUk logo 

If you have a hearing or speech impairment

You can contact us using Relay UK. Find out more about Relay UK on their website.

Relay UK

Supporting your mental health

At some time in our lives many of us experience mental ill health. Sometimes this can make it hard to deal with money, or your finances could be affecting your mental health. If you do have worries, find out here how we can support you.

Money worries

Customers affected by cancer

We have a dedicated support team for you to speak to if you are affected by cancer.

Cancer support

Appointing a trusted person

If you need help looking after your money, you can give someone you trust access to your credit card and loan accounts. Find out how we can support you.

Additional support

Getting independent help

Get free help and support from a wide range of people who can help with all your money worries.

Free debt help

Helping our customers stay digitally connected

We’ve teamed up with We Are Digital to help people learn how to access essential services using the internet. 

Learn more about how We Are Digital can help here.

Contact us in a way that suits you