Regulatory agencies and self-regulatory bodies
We work tirelessly to provide our customers with reliable services, but it should reassure you that our key activities are regulated by a range of independent organisations. We’re also members of industry bodies committed to giving you the highest consumer standards and a fair deal with our products.
Financial Conduct Authority
MBNA’s general activities are authorised and regulated by the Financial Conduct Authority (FCA).
The FCA regulate the financial services industry in the UK. Their main aim is to protect consumers, ensure the industry remains stable and promote healthy competition between financial services providers. The FCA have rule-making, investigative and enforcement powers that they use to protect and regulate the financial services industry.
MBNA is entered on the Financial Conduct Authority’s register (fca.org.uk/) with Financial Conduct Authority Register Number 204487.
Lloyds Bank Insurance Services Limited, who administer MBNA Home Insurance, are entered on the Financial Conduct Authority’s register (FCA.org.uk/) with the Financial Conduct Authority Register Number 310738.
Payment Systems Regulator
The Payment Systems Regulator (PSR) was incorporated as a subsidiary of the FCA on 1 April 2014, and came into operation on 1 April 2015.
The PSR’s objectives are to promote innovation and effective competition in payment systems and the service they provide, and to ensure that payment systems are operated and developed in a way that takes account of, and promotes, the interests of service users.
Payment systems regulated by the PSR include card payment systems e.g. payments/transactions made by using debit and credit cards, faster payments and cheques.
For further information visit: psr.org.uk
Information Commissioner‘s Office
The Information Commissioner's Office (ICO) is an independent official body, set up to uphold information rights in the public interest.
The ICO covers a number of acts and regulations, in particular the Data Protection Act 2018, the General Data Privacy Regulation (GDPR) the Privacy and Electronic Communications Regulations, and the Freedom of Information Act 2000.
MBNA must pay a data protection fee to the Information Commissioner’s Office, and the Commissioner will publish details of MBNA’s personal data processing on a public register of controllers.
For further information visit: ico.org.uk/
OFCOM is the communications regulator. OFCOM operates under the Communications Act 2003.
For further information visit: ofcom.org.uk
Lending Standards Board (LSB)
The LSB proactively monitor and enforce the Standards of Lending Practice making sure registered firms provide a fair deal to personal customers. The Standards of Lending Practice are voluntary and set the benchmark for good lending practice in the UK for financial products like loans, current accounts, overdrafts and credit cards.
As a Lender, we have a responsibility to act fairly and as part of this we have committed to follow the Standards of Lending Practice. The Standards cover how customers should be treated throughout their product lifecycle, including: financial promotions, communications, product sales, account maintenance and servicing, money management, financial difficulty and consumer vulnerability.
To find out more you can read the statement of responsibilities (PDF, 267KB), which details what's expected of us, the lender and you the borrower.
Alternatively, visit: lendingstandardsboard.org.uk