Why telling us can help

If you find you are experiencing mental health conditions and this is affecting your money or your finances, you really aren’t alone. Whatever help you need, you can find it here.

Any information you give us about your mental health is confidential and we will only ever use it to help you. It won’t affect any products or services you have or take with us.

There are many ways we can help you.

How we can make banking easier

Requesting communications in accessible formats

We can provide accessible formats – including large print, Braille, audio CD, or on coloured paper to make things easier to read.

Contact us on 03456 062 062 and someone will set this up for you. Lines are open 8am to 6pm, 7 days a week. Closed on Bank Holidays.

Not all Telephone Banking services are available 24 hours a day, seven days a week. Where possible, we’ll make sure we reformat the correspondence we send you. Calls and online sessions may be monitored and recorded.

Help with managing your account online or via our Card Services app

  • Card freeze - freeze and unfreeze transactions on your credit card(s).
  • Change your contactless payment limit - change your limit to one that works for you.
  • Replacement cards - replace a card that’s not working or is damaged.
  • View your PIN - quick pin reminders.
  • Log in with your fingerprint or Face ID - log in securely without needing your password.
  • Check your balances and transactions - keep track of your balance and spending.
  • Pay your bills using a debit card - make safe and quick payments.
  • Get notifications - get alerts to keep track of your account(s).

Appoint someone to manage your affairs

If you need help looking after your money, you can give someone you trust access to your credit card and loan accounts. Find out about the different options and what they need to do.

Managing affairs

Support if you're worried about the cost of living

Help with credit and borrowing

If you want to know more about how credit works, or you need extra information about borrowing money, we can help. Our in-depth guides explain what you need to know.

Understanding credit

Types of loans

Persistent debt

Money worries support

If you find you are worrying about money, managing your debt or the rising cost of living and energy prices, you really aren’t alone. You can find support here.

Get support with money worries

Free independent help and advice

How other organisations can help you

Mental Health UK

  • Brings together the experience of four charities who’ve been supporting people with their mental health for nearly 50 years.
  • Provides support and services for the challenges that pose a threat to people’s mental health.
  • Helps with understanding mental health and money issues, loneliness and isolation, young people’s resilience and more.

Visit Mental Health UK


  • Clic is Mental Health UK’s free online peer support service.
  • It’s free to join and provides 24/7 mental health support from the community.
  • Connect with others for mutual support, share your thoughts and find helpful information.

Visit Clic


  • UK-wide programme, which supports young people’s mental health resilience.
  • It equips young people with the tools and knowledge to support their mental health through life’s transitions.
  • Their resource library helps young people engage in conversations about mental health, emotional wellbeing and resilience.

View resource library

Mental Health & Money Advice

  • Clear, practical advice and support for people experiencing mental health and money worries.
  • Specialist knowledge of benefits, managing money and mental health care.
  • Cost of living hub provides information to support your mental wellbeing and managing your money.

Visit the hub

Money Helper

  • Government-backed with advice on benefits, tax, pensions, homes and savings.
  • Money calculators, helpful articles and regular updates.
  • Support available online, over the phone or face-to-face.

Visit Money Helper


  • Advice and support for coping with financial worries.
  • Tips on how to survive financial stress, such as facing your fears and not giving up on your daily routine.
  • If you live in Wales outside of the areas currently covered by the NHS 111 service, you can get from NHS Direct Wales. Call 0845 46 47.

Visit NHS Mental Health
Visit NHS Mental Health Scotland
Visit NHS Mental Health Wales

Further support

Extra support when you need it

Life doesn’t always go to plan, but the sooner you speak to us, the sooner we can help.


Dealing with cancer

Get support with gambling

Accessibility and disability

We want to provide a website that is accessible to all our customers. Learn more about how you can use it in a way that suits you.

Accessibility and disability