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Welcome on board

Once you've been accepted, your new MBNA card should arrive through the post in 7-10 days.


Before you get your card, read our handy tips below - so you can make the most of your MBNA account when your card drops through your letterbox.

Put in a transfer request?

You don’t need to do anything if you made a transfer at the application stage.  We’ll take care of them for you, and you’ll see the balance plus the transfer fees in the account summary section on your first statement or we will get in touch if we need more information.

If you’ve not made a transfer yet, check out our in-depth balance transfer and money transfer guides, or watch our video to find out more, so when your card arrives you’ll be in the know if you need to make a transfer in the future1.

Person using laptop to set up a Direct Debit

Already set up a Direct Debit?

If you’ve opted to pay by Direct Debit, we’ll let your bank know on your behalf. Once set up, your payment will be automatically taken every month.  You might need to make a manual payment another way until we let you know it’s in place.

You’ve got your card – what’s next?

Now your card's arrived it's time to get you up and running.

To help you get started and make the most of your MBNA account - watch our welcome video.  It will help to explain all the handy services available to you from Online Card Services to the MBNA Card Services App.

If you like this video - why not visit MBNA TV - there's lots more helpful videos available.

Person holding Credit Card and using a phone

Registered for Online Card Services?

The easiest way to manage your card is using Online Card Services, where you can do everything from activating your card, making a payment to checking your statement. You’ll have to register first, so keep your card close-to-hand as you’ll need a few details from it.

Prefer doing things on the go?

If managing your credit card stuff on the move is more your thing, try the MBNA Card Services App – simply register for online card services, download the app and log in using the same details as online card services.

To find out more about banking on the go watch our video - check your balance, make a payment and much more in just a few taps. Available for Apple and Android Smartphones or tablets2.

Person using a laptop

Making transfers

If you didn’t request any transfers1 when you first applied for your card, or you have some more you’d like to add, do it in Online Card Services - just go to ‘Make a Transfer’. Once you’re there, just follow the instructions.

You’ll also see useful stuff like how much you can transfer, what rates and fees will be applied, and how long transfers will take to go through.

Want to know more first? Check out our in-depth balance transfer and money transfer guides.

People using mobile devices

Need additional card holders?

Did you know you can add up to 3 additional cardholders to your account? They’ll each get their own card and PIN to use.  Just log into Online Card Services and go to ‘Manage Account’, you can do it from there.

Any additional cardholder(s) must be over 18 years of age, reside at the same primary address, and have a relationship of close family member (defined as; spouse, child, parent, sibling or domestic partner).

1 Transferring other more expensive debts to this card and paying only the minimum amount due each month may lower your overall monthly debt repayments, but it may take you longer and cost you more to repay what you owe. Other lenders may charge a fee for settling a loan early.

2 App downloads are subject to store terms and conditions. To use the Card Services App, you must be registered for Online Card Services and have a compatible mobile device, operating system and internet access. Service may be affected by signal availability. Use of the Card Services App is subject to the app terms of use and privacy policy available when you download the app. To use this service you must have provided us with your mobile number. Standard network charges may apply.