View policy documents
Check your policy booklet for general information on your policy, or your policy schedule for details about your personal cover.
It's important to keep your policy up to date. If your circumstances change, you may need to update your policy to make sure you have the right level of cover.
Frequently asked questions
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It'll be on any letters we've sent you, or you can log in to online services to see it. It'll always start with 3 letters, like this: HBP123456789.
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If you're registered for online services, you can log on to view your cover details. Otherwise, you should refer to the most recent policy documents we sent you.
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If you're working from home using a computer, a phone, or doing paperwork, you do not need to let us know. For other types of work you're doing from home, such as hairdressing or making things, call us and we'll check if you are covered.
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We'll pay claims where your contents are stolen or damaged while you're moving home. They must be moved within the United Kingdom by a professional removal firm, and they're also covered while they're being stored by the firm for up to 3 days. It also covers accidental damage if you have Silver or Gold cover.