Your policy and what it covers
Check your policy booklet, or the details of your individual policy. It's important to keep your policy up to date. If your situation changes, you may need to update your policy to make sure you have the right level of cover.
View your cover details online
If you have a credit card or loan with us and are registered for Online Services, you can view your cover details there. Just log in to check:
- your policy number
- a summary of your excess
- what cover you have
- how much you're currently paying
- when and how your policy is set to renew.
Looking for your personal cover details
They will be in your policy documents sent to you in the post. To request a new copy, please contact us.
FAQs and common queries
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It'll be on any letters we've sent you, or you can log in to Online Services to see it. It'll always start with 3 letters, like this: HBP123456789.
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If you're registered for Online Services, you can log on to view your cover details. Otherwise, you should refer to the most recent policy documents we sent you.
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If you're working from home using a computer, a phone, or doing paperwork, you do not need to let us know. For other types of work you're doing from home, such as hairdressing or making things, please call us to let us know and we'll check if you are covered.
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We'll pay claims where your contents are stolen or damaged while you're moving home. They must be moved within the United Kingdom by a professional removal firm, and they're also covered while they're being stored by the firm for up to 3 days. It also covers accidental damage if you have Silver or Gold cover.