Credit reports explained

Building and maintaining a healthy credit file can play a part in your personal and financial plans. Even if you have a healthy credit report, it is recommended that you check it every year or so to make sure the information it contains is accurate. 

Why is a good credit file important?

Your credit file is your record of creditworthiness - in other words, how good you are at paying back any money you’ve borrowed. Lenders use credit files to evaluate your ability to make repayments on time.

What things affect my credit score?

Each lender has its own scoring system, but you’ll generally score higher the longer you’ve been in a job; if you own your own home and/or have lived for a while at the same address; if you’re middle-aged rather than younger or older; if you’re married; and if you’ve shown a good ability to make repayments on previous borrowings.

What's the best way to get and keep a good credit report?

Good credit comes from paying bills and any loan repayments consistently and on time. For credit cards, always pay at least the minimum amount due and avoid late payments.

How do I get a copy of my credit report?

You can order a copy of your credit report from one of the following credit reference agencies:


Customer Support Centre
Experian Ltd
PO Box 9000
NG80 7WF


Equifax Ltd
Customer Service Centre
PO Box 10036


Consumer Services Team
PO Box 491

Call: 0330 024 7574

You have a right to see the information that is in your credit report and can order a hard copy of your statutory credit report by post or online. If you find some of the information in your credit report isn’t accurate you can ask for it to be corrected.

What sort of information is in my credit report?

Your credit report contains a wide range of information including details such as your name, and current and previous addresses. It also includes your history of paying credit and information available to the public such as defaults, county court judgements, bankruptcies or IVAs. It also contains details of enquiries made by lenders or other parties authorised to access your credit report.

What if some of my credit report information is wrong?

If your credit report includes incorrect information, contact one of the credit reporting companies as soon as possible. They will review your report, investigate your claim, and make any corrections necessary.

Please note: the contents of these pages are not intended to be taken as financial advice or recommendation made by MBNA. You should seek independent financial advice if unsure about your financial needs.