If you find you are worrying about money, managing your debt or the rising cost of living and energy prices, you really aren’t alone. Whatever help you need, you can find it here. 

Want to keep on top of your payments?

If you have Online Card Services or the MBNA Card Services App, you can make a payment, manage your Direct Debit or check any repayment plans you have with us.

Log in into your online account to get help.  

  1. Log in to Online Card Services or the app​
  2. Select ‘Need help with your debt or payments?’ on the account menu
  3. Get support with a repayment plan and money management tips​

Log in  Register

Specialist support video
  • Specialist support.

    We know that sometimes life doesn't always go to plan.

    And when something happens, money can either add to your worries or slip your mind completely.

    But if you ignore it, it can get out of control leaving you with even more to worry about.

    So, if you have an illness or a life-changing event, or just feel things getting on top of you, please get in touch, so that we can work with you and help make things more manageable.

    Or, if you just need help with day-to-day stuff like statements or other communications, we can supply things with large print, Braille or even audio formats.

    The sooner you speak to us, the sooner we can help you.

    So, if you need a little extra support, call our specialist support team on 03456 062 062.

    Specialist support.

How we can help

There are still many other ways we can help you with your money worries.

Find out how we can help you

Extra help if you need it

Universal Credit support

Get advice on Universal Credit if you’re out of work, cannot work or are on a low income.

Universal Credit support

Free independent help and advice

Many organisations or your government can also support with free debt advice to ease your money worries.

Get free debt help now

In persistent debt?

If you’re paying more in interest, fees and charges than you’re paying back, you could be in persistent debt. We can help you.

Get out of persistent debt

We’re here to help with life’s challenges

Dealing with cancer

To help you through what can be a difficult time, we have a dedicated team who offer practical support.

Talk to us about cancer

Appointing someone to manage your affairs

You can appoint a trusted person to help you manage your affairs if you need to.

Find out how to appoint someone


To help make things a bit easier, we can tell you how to let us know someone has died.

Let us know about a bereavement

Support with gambling

If you have any concerns that gambling is affecting your finances, or that of a family member or friend, we have help and support for you.

Get support with gambling


Coronavirus and your money

This is an uncertain time and you may be suffering from financial difficulties due to the coronavirus. The MoneyHelper has put together a lot of useful information about what it means for you and what you’re entitled to. 

MoneyHelper - Support

Understanding credit

Read our guides about credit from understanding how to build your credit score to balance transfers.

Browse our credit guides

To use the MBNA Card Services App you need to have a valid phone number registered to your account. You can either use your Online Card Services details to log in or you can register for the first time in the app. Our app is available to iOS and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn't work on jailbroken or rooted devices. Terms and conditions apply.