The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Why might an application be turned down?

When you apply for an MBNA credit card we take a lot of things into consideration to make a fair assessment of your circumstances. Our lending decisions are based on a complicated scoring system.

You're more likely to be approved by us if you:

  • Are aged 23 or over (although you can apply from the age of 18).
  • Are on the electoral register.

To apply you must:

  • Be a UK resident, aged 18 or over, with a regular annual income.
  • Provide up to 3 years’ address history, an email address and phone number.
  • Provide your main bank account number and sort code.
  • Be free of County Court Judgements (CCJs), Individual Voluntary Agreements (IVAs) or bankruptcies.
  • Not be unemployed or a student.
  • Not have been declined for an MBNA credit card within the last 30 days.

We also consider things like:

  • Your credit history, both past and present, including previous full credit searches.
  • Affordability based on your income.

- as a responsible lender, we assess what you can reasonably and sustainably afford to repay, taking into account factors including your income and the total amount of credit already available to you. This may also affect our decision.

About your credit record

Your credit record is used to assess the risk of offering you credit - it indicates how well you have managed your past and existing financial commitments. The better your rating, the better chance you'll have of being approved for a credit card or loan.

These are some of the factors which can affect your rating:

  • Outstanding credit card and loan balances (in relation to your income).
  • Failing to make payments on time to existing/previous lenders.
  • A high level of credit already available to you.
  • Short credit/repayment history.
  • A history of bankruptcy.
  • CCJs or IVAs.

Improving your credit file:

  • Keep up with existing credit repayments - this shows you're managing your commitments responsibly.
  • Make sure you're on the electoral register - this is widely used to verify your address.
  • Defaults and CCJs will still show on your credit record, but are viewed less negatively if they’re settled.
  • Check your credit report regularly and ask the relevant credit reference agencies to correct any inaccurate information.

Learn more about healthy credit

Clever Check - our credit card eligibility checker

In just a few minutes see the MBNA credit cards you’re eligible to apply for, your estimated credit limit and likelihood of being accepted - all without affecting your credit rating. We’ll only complete a full credit search if you go on to complete a full application.

Learn more about Clever Check

I’ve been declined

Your application history can be seen by any organisation viewing your credit file. Please be aware that multiple applications in a short period can negatively impact your credit rating, which may discourage lenders from offering you credit.

You can get a copy of your credit file from a number of credit reference agencies, including:

    Should your circumstances change we may consider an application from you again in the future, but we’d suggest you wait at least 6 months.

    Appealing our decision

    We believe our decision to be correct, however, if your full application was not successful, you’re entitled to appeal this decision.

    If you’d like to do this, or you’ve got additional information supporting your application, please write to us. Remember to include your contact number in your letter.

    Personal Lending Decisions,
    Three City Park,
    The Droveway,
    East Sussex,
    BN3 7AU.

    Please note this process may include a further credit search being carried out which could be recorded on your credit file.

    Please note: the content of this page is not intended to be taken as financial advice or recommendation from MBNA. You should seek independent financial advice if you're unsure about your financial needs.