If you’re coming to the end of your credit card or loan payment holiday, we’ll contact you before it ends, there’s no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you’d like to do in a few simple steps. You can find this tool on the coronavirus support page.

How to pay your personal loan

For personal loan accounts, you’ll need to set up a Direct Debit to cover your fixed monthly repayments. Once it’s in place, your repayment will be taken automatically and on-time from your bank or building society every month. The money will be collected from your bank or building society by the next working day.

Managing your Direct Debit

You’ll need to make sure there’s enough money in your nominated bank or building society account to cover the amount of your monthly Direct Debit. If you miss a repayment, you could be charged £25 and more charges might be applied if you don’t catch up.

To change the current account your Direct Debit is paid from or the repayment date of your personal loan, please get in touch on 0330 678 1430. We’re here 8am-10pm every day. Standard network charges may apply.

Making additional payments

You can make further payments whenever you like. There are no charges for paying extra, but bear in mind there’s an early settlement fee (up to 58 days’ interest) if you clear the whole loan amount before the end of its term.

To make additional payments, you can:

  • Get in touch on 0330 678 1430. Lines are open 8am to 10pm, 7 days a week.
  • Make a payment from your current account using the following details:

Account number: 90000468
Sort code: 77-77-90
Your 12 digit loan number as a reference.

For both debit card and bank payments, the funds are applied to your loan account on the working day they’re received.

Statements

Because your repayments are fixed for the term of the loan, you won’t receive a monthly statement. However, you will be sent an annual statement, and you can keep track of everything online.

Getting in touch

If you need to talk to us about anything to do with your loan, including letting us know if you’re experiencing difficulties making repayments, please get in touch on 0330 678 1430 (lines are open 8am to 10pm, 7 days a week). You can also find more info on the Managing your loan page.

Please note: the content on this page is not intended to be taken as financial advice or recommendation made by MBNA. You should seek independent financial advice if unsure about your financial needs.