• To get all the facts about using your card and making payments in other countries, have a look at our travelling abroad page.

  • You can use your credit card to take cash out at over 1 million ATMs across the world - just look out for the Mastercard or Visa logos.

    There's likely to be a limit on the amount you can withdraw each day from an ATM. This limit may be set by the provider of any cash withdrawal services. You can withdraw a larger amount over the counter at a bank if you need to - just bring your credit card and  photo ID (e.g. your passport or driving licence).

    A cash transaction handling fee may apply and interest will be charged at the rate advised on your statement. You can check your latest statement or your account terms and conditions for details.

  • It's important to know that a handling fee is charged for this and some other transactions.

    Types of cash transactions:

    • Using your available credit to obtain cash (e.g. at an ATM or at an over-the-counter service). 
    • Gambling transactions, using your card to make transactions at casinos, betting outlets and bookmakers, and buying online lottery tickets or gaming chips, share trading or spread betting.
    • Buying foreign currency.
    • Sending money orders or wire transfers (other than balance transfers or money transfers).
    • Buying coins, banknotes or digital currency.
    • Paying government or court fines, enforcement penalties, fees or costs.
    • Online trading such as share dealing or investments.
    • Purchasing or topping up electronic money, payment cards, mobile wallets or account dashboard services.
  • Contactless is an easy way to make payments of up to £100, usually without entering your PIN. If you don’t want a £100 contactless payment limit, you can change it MBNA Mobile App.

    Have a read of our contactless and mobile payments page to find out how secure it is, and how it works.

  • The Card Verification Code (or CVC) is your credit card's unique security code. It's sometimes referred to as the CV2, CVVC or security code.

    For Visa and Mastercard, it's the last three digits on the signature strip on the back of your card.

    If you’re registered for Online Services, you can also view your card details in our app.

  • There are several reasons why your card or transaction may have been declined. See all the possible explanations, which may help you resolve it quickly.

    Help with your card

Need more help?

If you've a credit card or loan, you can solve many questions online by messaging us in our app.

Don't use online services? Visit our help centre or give us a call.

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