• 1.
    How do I make a PPI enquiry or complaint?

    You'll find all the details you need about making a PPI enquiry or complaint at our dedicated page - Payment Protection Insurance (PPI) enquiries and complaints.

    Back to top
  • 2.
    What is Payment Protection Insurance (PPI)?

    It’s an optional insurance we used to sell that covered loan or credit card repayments in the event of accident, illness, involuntary redundancy or loss of life. 

    Some customers might still have active policies on their accounts.

    Back to top
  • 3.
    How do I cancel my optional LifestyleProtect policy?

    Call 0800 587 0525 (or +44 1244 757 121 from outside the UK).

    If you have a hearing or speech impairment, call using Text Relay on: 18001 0800 587 0525

    Select option 2 when prompted.

    Lines are open 8am-10pm every day. Standard network charges may apply.

    Alternatively, write to:

    Lloyds Banking Group
    Floor 2B
    Tredegar Park
    Newport
    NP10 8SB

    Back to top
  • 4.
    How do I make a claim under my optional LifestyleProtect policy?

    For new and existing claims, contact Covéa Insurance.

    Call 0800 587 0525 (or +44 1244 757 121 from outside the UK).

    If you have a hearing or speech impairment, call using Text Relay on: 18001 0800 587 0525

    Select option 1 when prompted.

    Lines are open Mon-Fri 8am-6pm. Standard network charges may apply.

    Alternatively, write to:

    Covéa Insurance
    Team 104
    50 Kings Hill Avenue
    Kings Hill,
    West Malling
    Kent
    ME19 4JX

    Back to top
  • 5.
    What is LifestyleProtect and what are the benefits of my optional LifestyleProtect policy?

    LifestyleProtect is an optional insurance we used to sell. It's no longer available to new customers although some customers might still have active policies on their accounts.

    LifestyleProtect has lots of benefits, including covering your credit card payments if you're out of work due to accident, sickness or involuntary unemployment, are hospitalised, become a carer or loss of life.

    LifestyleProtect could also help you with life events, like having a baby, getting married or purchasing a main home.

    Please check your LifestyleProtect policy document for more information.

    Back to top
  • 6.
    Can I request a copy of my LifestyleProtect policy documents?

    Yes, give us a call to request a copy of your policy documents by post.

    Call 0800 587 0525 (or +44 1244 757 121 from outside the UK).

    If you have a hearing or speech impairment, call using Text Relay on: 18001 0800 587 0525

    Select option 3 when prompted.

    Lines are open 8am-10pm every day. Standard network charges may apply.

    Back to top
  • 7.
    As an existing policyholder, how do I know if I am still eligible for LifestyleProtect?

    Although you might have been eligible for LifestyleProtect when you first took out the policy, you might not be eligible for certain parts of the cover if your circumstances have changed.

    To find details of the eligibility requirements, check your policy documents. To request a copy of your policy documents by post:

    Call 0800 587 0525 (or +44 1244 757 121 from outside the UK).

    If you have a hearing or speech impairment, call using Text Relay on: 18001 0800 587 0525

    Select option 3 when prompted.

    Lines are open 8am-10pm every day. Standard network charges may apply.

    If you think you’re no longer eligible, please call and choose option 1 instead. That option is available Mon-Fri 8am-6pm. Again, standard network charges may apply.

    Back to top
  • 8.
    What’s a Payment Protection Insurance (PPI) annual statement review, and why have I been sent one?

    We provide an annual review statement (between January and March) for all active LifestyleProtect policies which have been charged a premium within the last 12 months.

    It’s a regulatory requirement we send this to you as a policyholder. It provides a summary on the level of cover and the cost of premiums, helping you to assess if the policy still meets your needs.

    Of course cover is optional - you can cancel it at any time.

    Back to top