If you’re coming to the end of your credit card or loan payment holiday, we’ll contact you before it ends, there’s no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you’d like to do in a few simple steps. You can find this tool on the coronavirus support page.

What is PPI?

PPI is insurance that pays out a sum of money to help cover your repayments on your credit card under certain situations. The actual events covered by your policy will depend upon the level of cover that you have purchased and you should always refer to your policy terms and conditions for confirmation of your level of cover and exclusions (what isn’t covered). MBNA no longer sell Payment Protection Insurance (PPI), however, some customers still have active policies on their accounts. 

If you are interested in purchasing protection for your existing credit agreements then please refer to the Money Advice Service for guidance.

LifestyleProtect has benefits, including covering your credit card payments if you're out of work due to accident, sickness or involuntary unemployment, are hospitalised, become a carer or loss of life. LifestyleProtect could also help you with life events, like having a baby, getting married or purchasing a main home.  Please check your LifestyleProtect policy document for more information.

How do I know if I have PPI?

An easy way to understand if you have an active PPI policy is to check your monthly credit card account statements for the record of premiums you have paid. It will appear as a separate transaction on your monthly credit card statement. 

We provide an annual review statement for all active LifestyleProtect policies which have been charged a premium within the last 12 months. It provides a summary on the level of cover and the cost of premiums, helping you to assess if the policy still meets your needs.

You may still hold the documentation given to you when you purchased PPI, such as a policy document or policy schedule.  If you don’t have these you can give us a call to request a copy of your policy documents by post. Call 0800 587 0525 (or +44 1244 757 121 from outside the UK). If you have a hearing or speech impairment, call using Text Relay on: 18001 0800 587 0525 Select option 3 when prompted. Lines are open 8am-10pm every day. Standard network charges may apply.

How do I make an insurance claim on PPI?

For new and existing claims, contact Covéa Insurance.

Call 0800 587 0525 (or +44 1244 757 121 from outside the UK).

If you have a hearing or speech impairment, call using Text Relay on: 18001 0800 587 0525, Select option 1 when prompted.

Lines are open Mon-Fri 8am-5pm. Standard network charges may apply.

Alternatively, write to:

Covéa Insurance Team
104 50 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4JX

How do I cancel my PPI?

If you decide that you no longer require your PPI you can cancel your policy, please call 0800 587 0525 (or +44 1244 757 121 from outside the UK).

If you have a hearing or speech impairment, call using Text Relay on: 18001 0800 587 0525 Select option 2 when prompted.

Lines are open 8am-10pm every day. Standard network charges may apply.

Alternatively, write to:

Lloyds Banking Group
Floor 2B
Tredegar Park
Newport
NP10 8SB