Travel disruption tool - help if your travel has been disrupted

We understand your travel plans and booked trips have been affected by coronavirus. As a result you may have cancelled package holidays and flights that will need a refund for. We’ve created a useful travel disruption tool to support you.

Before you begin...

Payment issues are often resolved faster by contacting the travel provider directly. We always recommend doing this first. 

Many flights and holiday purchases are covered by protection schemes, such as ATOL, who may refund you when a travel merchant ceases to trade. Most of these schemes will provide you with a certificate so please check your booking confirmation, the travel provider’s website or the administrator of your travel provider.

If your booking is protected, please follow the guidance that will be issued by your protection scheme on their website.

If your travel provider is not covered by a protection scheme, or that scheme have confirmed they are unable to give you a refund, we can help you find out if you can get your money back.

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We recommend getting in touch with your travel provider and reviewing any travel insurance policies you have. 

You could also contact your card provider, as they might be able to help. 

Unfortunately we won’t be able to help you with your payment issue until the trip has been cancelled. Please get in touch with your travel provider to discuss this with them directly.

If you have a bank account with insurance benefits, you might be able to make a claim.

Unfortunately we won’t be able to help you with your payment issue, if you cancelled the trip and you’re not eligible for a refund. 

If you have a bank account with insurance benefits, you might be able to make a claim. Similarly, if you have travel insurance in place, you should review your policies to see if you can make a claim. 

If your trip has been cancelled and you haven’t received confirmation, get in touch with your travel provider. Speaking to them directly will help speed things up for you. 

Take a look at these FAQs, they'll help you understand your rights after accepting an alternative refund option.

Great, if you need any help with your voucher get in touch with your travel provider. 

Some travel providers are taking longer than usual to respond to claims. You can find links to the main travel providers our customers use here. 

We recommend waiting 15 days before getting back in touch with us.

Thanks for answering our questions. We can help you find out if you can get your money back.

Continue >

Payment issues are often resolved faster by getting in touch with the travel provider directly. We always recommend doing this first. You can find links to the main travel providers our customers use.

Some travel providers are taking longer than usual to respond to claims. We recommend waiting 15 days before getting back in touch with us.