Goods/Services Not Received - Travel Services
Within the boxes below, please provide a full breakdown of your attempts to resolve with the merchant. We will require dates of contact, contact method used (e.g. Email) and a summary of the merchant response.
Please populate every field that is applicable to the travel services that you have purchased. Ensure that you are providing as much detail as possible as this will mean we are less likely to contact you for further information. If you have any evidence that you feel may assist with your dispute then please let us know.
What we need you to tell us on this form:
- Package holiday or flight with accommodation, we need to know: If travel service was included e.g. flights, name of accommodation, description of accommodation e.g. all inclusive villa, where accommodation is, have you been offered/accepted vouchers from the merchant.
- Flights only, we need to know: flight no, single or return, departure/return dates, airport going from & to, any extras e.g. luggage/leg room.
- Accommodation, we need to know: What is the name of your accommodation, location of accommodation (country/area), start and end date. Description of what it included e.g. meals/half board/full board/self catering), holidays: extra car hire/excursions.
- Other services e.g. car hire, we need to know: date due to receive these services, why didn’t receive service.
- Liquidation, we need to know – Is your trip covered by ATOL/ABTA, this is often found at bottom of your booking receipt, have they confirmed they won’t cover your claim, how you became aware you wouldn’t get a refund.
- Vouchers, we need to know – have you been offered/accepted vouchers from the merchant.
For all claims please tell us:
- What was the method of contact?
- When was your last attempt to communicate with the merchant?
- Please provide a brief summary of the merchant’s response? (If No response, please specify)
Why we need this information: – The information provided helps us raise a claim with the travel provider, without this information we won’t be able to help you & your claim may be rejected.
Your personal data will only be used for the purposes of reviewing and servicing your dispute. For further information about how we use your personal data please visit https://www.mbna.co.uk/privacy.
If you decide to change any of your answers in the drop down above please refresh the page first to ensure your information is accurately recorded.