If you’re coming to the end of your credit card or loan payment holiday, we’ll contact you before it ends, there’s no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you’d like to do in a few simple steps. You can find this tool on the coronavirus support page.

If I am impacted by coronavirus, what does it mean for my money?

Knowing where to start is the first step to feeling more in control of your money, so the following Q&A should help provide you with the information, links and tools to support you in doing so. The situation is rapidly changing, so we will continue to update these pages when we get any further information.

Further sources of information, help and support

  • For Government advice on coronavirus (COVID-19) - what you need to do, including information on employment and support.
  • For Government guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from coronavirus (COVID-19).
  • The Money Advice Service provides free and impartial money advice.
  • The National Debt Line coronavirus fact sheet provides advice and support for those worried about the impact of coronavirus on their finances.
  • SignHealth provides the British Sign Language versions of Government advice.
  • The Turn to Us online benefits checker is a great tool to quickly find out which benefits you’re eligible to claim if you’ve been impacted financially by coronavirus.
  • With Lloyds Banking Group support, Mental Health UK has launched the Bloom resource library - a library full of tips and tools to help parents, guardians and carers have conversations about mental health with young people.
  • Mental Health UK have put together useful information and tips for managing your mental health during the coronavirus outbreak.
  • Mind provides information about coronavirus and wellbeing.
  • Age UK can provide information on coronavirus, including updates on how you can look after yourself and loved ones, comments from Age UK, and ways you can support older people.
  • The Silver Line offers a free confidential helpline providing information, friendship and advice to older people. The line is open 24 hours a day, every day of the year. You can call the Silver Line Helpline on 0800 4 70 80 90 anytime for support.
  • Macmillan Cancer Support can provide the latest guidance for people with cancer, Macmillan supporters and their volunteers, who are worried about coronavirus.
  • The National Domestic Abuse Helpline, provides support for people experiencing domestic abuse.
  • The Alzheimer’s Society provides advice and practical tips for people living with dementia and those supporting them during the coronavirus outbreak.
  • GamCare provides free information and support for anyone affected by problem gambling. 
  • The National Autistic Society provides advice and practical tips for autistic people and those supporting them during the coronavirus outbreak.