Help with your loan


You can call us to:

  • Change the account your direct debit loan repayments are made from.
  • Apply for a repayment holiday. Keep in mind that this would extend the term of your loan which means you’d pay more interest overall.
  • Change your address.
  • Pay off your loan early. If you do, you may be charged up to 58 days' interest.

Get in touch with us on 0330 678 1430. Lines are open 8am-8pm Monday to Friday and 9am-5pm Saturday and Sunday. Standard network charges may apply.

Make additional payments

You can make additional payments from a current account, in the same way you pay a bill or a person. Use these payment details:
  • Account number: 90000468
  • Sort code: 77-77-90
  • Reference: Your 12 digit loan account number.
  • You can find this on any letters about your loan you've received from us.
  • Reinstate a cancelled direct debit.

What you could borrow for

You can take out an MBNA personal loan for many different reasons, from buying a boat to paying some medical bills. Take a look at our brief guides to borrowing for those bigger expenses that come up:

Need more help?

If you've a credit card or loan, you can solve many questions online by messaging us in our app.

Don't use online services? Visit our help centre or give us a call.

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