The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile services and our automated service.

Coronavirus (COVID-19): help and support for customers

You may be concerned about coronavirus and the impact it could have on your finances. We want to help so here is some important information about how we can support you during this time.


Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.

We are doing our best to help customers as quickly as possible and we appreciate your understanding. You can still use our online and mobile services and our automated service. If you’re in a vulnerable situation and would like to speak to an adviser please call us, our call wait times are much longer than usual.

Please visit our service status page for the latest updates.  


If you are impacted by coronavirus

If your income has been affected by the disruption from the coronavirus, we have options to help you. These include:

  1. No fees for missed payments on credit cards or loans 
  2. Emergency credit limit increase on your MBNA credit card
  3. Payment holidays on loans

If you’re worried about your financial situation because of coronavirus, please contact us.

Travel and holiday disruption 

If you’re concerned about travel disruption, you can check your travel provider’s website – many of them have put useful information on there to help their customers.

If you used your credit card to book travel there may be protection should you need to change your plans. Find out more about the terms of your Credit Card.

If you are abroad when plans change and require emergency credit limit increases, we can help. 

To make a claim, call us Monday - Friday, 9am - 5pm on 0345 607 2271 (or from abroad: +441244 757 233.)

We understand that this is a very confusing time, so we’ve answered some of your frequently asked travel questions to help make things simpler.

Be fraud safe 

Stay alert to suspicious emails, calls or texts and remember that MBNA will never ask you for your bank details.

Useful Links

NHS Coronavirus site

Service Status

Information for Flybe customers

Cancelled events

Employee rights

Money Advice Service - coronavirus help