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Extra support when you need it

Life doesn’t always go to plan, but the sooner you speak to us, the sooner we can help.

Bereavement

Dealing with cancer

Managing your affairs

Get support with gambling

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Help with credit and borrowing

If you want to know more about how credit works, or you need extra information about borrowing money, we can help. Our in-depth guides explain what you need to know.

Understanding credit

Types of loans

Persistent debt

Changes to our Telephone Banking opening hours from 4th July:

You can speak to an adviser between 8am and 8pm, 7 days a week.

Our services are available 24 hours a day through:

  • Our Card Services app.
  • Online Card Services.
  • Automated services.

You can also message us through the app.

Not all services are available 24 hours a day, seven days a week.

 

Useful information

Trying to get in touch? Need some extra support from us? Or has something gone wrong and you'd like us to sort it out? You can find out how we can help you here.

Coronavirus support

Things are difficult for many people right now. If you've been affected, we want to help. Find out what support and advice we can provide to you.

Get support with Coronavirus

Contact Us

Sometimes the only way to sort something out is to get in touch. You’ll find all the contact details you’ll need at our dedicated page.

Find out how to get in touch

Complaints

We know sometimes things go wrong and we'd like to put it right. We are committed to handling complaints fairly and promptly.

Find out how to complain to us

Helping our customers stay digitally connected

We’ve teamed up with We Are Digital to help people learn how to access essential services using the internet. 

Learn more about how We Are Digital can help here

Technical help

Have you got questions about our Online Card Services or mobile app? We've got all the answers you need. 

View our answers

Service status

If you’re having troubles with one of our services, you can check to see if we know about any issues, or if we have any planned maintenance.

Check the current status