What evidence do you need to provide?

For security, you will need to write to us to change your name. The evidence we need depends on why you are changing your name. You need to send us either the original document or a certified copy.

Although you can’t update your name online, you can complete and print out the form you’ll need.

Log in or register for Online Services on a desktop or laptop computer. From the menu at the top of the page, select ‘Your profile’, ‘Change your contact details’, and then ‘Change name’.

MBNA home insurance customers: view your cover details and find out how to keep your policy up to date.

Change of name or title

  • English language marriage certificate.
  • Civil partnership registration document (UK or overseas registered).
  • Copy of Register of Corrections (Scotland) or Deed Poll (rest of UK) entry. Online application screen prints aren’t acceptable.
  • A statutory declaration, sworn or notarised by a solicitor or someone allowed to take oaths.
  • Amended birth certificate.
  • Equity card.
  • Evidence of a given or hereditary title (such as Lord), award (for instance MBE) or qualification (for example PhD). Titles purchased online aren’t acceptable.

Change your name after a divorce

If you want to change your name after a divorce, you’ll need your:

  • Divorce papers or decree absolute.
  • Marriage certificate.

You’ll also need one of the following:

  • Your birth certificate.
  • Deed Poll (not available in Scotland).
  • A copy of the entry in the Register of Corrections (Scotland only).

Where do I send my form?

  • Where you send your form depends on what type of account you hold with us.
  • If you are sending an original document, you may want to send your letter to us by recorded delivery.
  • Once we’ve processed your name change, we’ll return any original documents to you. If you need any certified documents returning you must request this.

More profile and settings help

It is easy to make many changes in our app or on our website.

All profile & settings guides