How secure is the MBNA Mobile App?
Our app is secure and convenient. We know this is important when you're managing your account on the move. So, here’s what we can do together to keep things safe and private.
How we protect you
We use some of the latest technologies to fight fraud. We continue to update this tech and add new systems to help keep you safe.
- Biometrics. We look at how you use your account online to help us spot things that aren’t normal. This helps us to tell if a fraudster is trying to use your account.
- Built-in security. Our app uses software to keep online details on your device safe and private.
- Safe start. Our app checks your details, your device and its software before you log in.
- Remote control. If your phone is lost or stolen, we can block it from being used to try to access your account.
- Fraud guarantee. We’ll refund any money you lose if you do all you can to keep your details and devices safe. Make sure you read our full Fraud Guarantee.
Help to protect yourself
As well as the protection we provide, there are also some simple steps you can take to keep yourself safe.
- Protect your details. Your account and personal details should be kept private and off social media.
- Click with care. Make sure a message is genuine before you click on any link or attachment.
- Protect your passwords. Create a strong password for every account you own. Learn more about passwords.
- Download with care. Only download files, programmes or apps that you know are from a genuine source.
- Protect your devices. Keep them up-to-date and choose a PIN or password to lock them when it's not in use. Learn how to keep yourself safe.
- Device running a recent version of iOS or Android.
- Wi-Fi or data on your phone.
- Apple App Store or Google Play account.
- Up-to-date phone number registered with us.