You can do this in our app or online

  • It's safe and secure. Your card will be blocked straight away.
  • If you can't find your credit card or have misplaced it, don't panic, you can freeze it while you have a look.
  • And it saves you a phone call.

Once you've cancelled your card, it can't be reinstated.

Online Services guide

  1. Log in to our app. Select Help and support from the top menu.
  2. Select Lost or stolen card.
  3. Confirm whether your card has been lost or stolen.
  4. Select which card you need to cancel, whether you need a new card and a PIN reminder.
  5. Confirm your address and request. That’s it.
Report it online

Mobile app guide

  1. Type in the search bar lost card or stolen card and select Card has been lost or stolen.
  2. Confirm whether your card has been lost or stolen.
  3. Select which card you need to cancel and if you need a PIN reminder too.
  4. Confirm your address and request. That’s it.
Download our app

What happens next

If you have already reported your credit card as lost or stolen, you can view your card details in our app. This lets you use your new card details online or over the phone while waiting for your new card to arrive.

MBNA Mobile App

Get set up online today
 

  • Join our 1 million app users.
  • Fast and secure log in.
  • Stay up to date with notifications.

 

How to set up the app

QR code

Online Services

Log in to check your balances and transactions or make a payment.

Log in

Register now

MBNA Mobile App

  • Join our 1 million app users.
  • Fast and secure log in.
  • Stay up to date with notifications.

 

Download now

How to set up the app

Online Services

Log in to check your balances and transactions or make a payment.

Log in

Register now

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Staying safe online

Learn about the ways MBNA keeps your account details safe.

Message us online

Get answers to your everyday questions about your credit card or loan. Log in to our app or Online Services to get in touch.

Do more with our app

Find out about all the great services in our app, and how it compares to Online Services.

More Card and PIN services

Manage how your cards are used, report your card lost or stolen and view your PIN online.

All card and PIN features

Important legal information

We don’t charge you for Online Card Services but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. Must be registered for Online Card Services.

Available to Online Card Services customers with a valid registered phone number.

Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC.

Terms and conditions apply.