The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile services and our automated service.

Resetting your login details for Online Card Services

If you’ve forgotten your login details, you can reset your password and memorable information online yourself. If you don’t know your username, you can also find that out at the same time.

If you don’t know these or they aren’t working, you can reset them online.

 

 

Step one

Step 1

We’ll need some details to find your account. If you don’t know your username, select the link under the box and we’ll ask about your account instead.

Step two

Step 2

We’ll ask if you want to change your password. You can choose ‘No’ if you don’t need to reset it.

Step three

Step 3

If you chose ‘Yes’, you’ll enter your new password now. There are some tips to help you.

Step four

Step 4

Now we’ll ask if you want to change your memorable information. You can choose ‘No’ here as well if you don’t need to change it

Step five

Step 5

If you chose ‘Yes’, you’ll enter your new memorable information here. The tips will help with this.

Step 6

Step 6

Now we’ll do a quick security check to make sure it’s you. Choose a number for us to call you on.

Step seven

Step 7

You’ll get a 4-digit code on your screen. Then we’ll call you on the number you chose.

Step eight

Step 8

When you answer the phone, we’ll ask you to read out the code or key it in using the numbers on your phone.

Step9

All done!

That’s it, you’ve updated your details. Now you can use them to log in.