Useful video guides

Helpful videos about choosing and using an MBNA credit card.

Learn more about our range of credit cards.

Clever check video
  • Clever check. The MBNA credit card eligibility checker.

    Quick? Check.

    Easy? Check.

    Clever check won't affect your credit rating, whatever the result.

    All we need are a few things from you.

    And a few more details. You're done.

    Clever check, our credit card eligibility checker.

    Right, we can stop it all the checking now.

Clever Check - our credit card eligibility checker

Watch our video to discover how quick and easy it is to use our Clever Check. Find out your likelihood of being accepted without affecting your credit rating

More about Clever Check

Balance transfer video
  • Balance transfers.

    What exactly are they?

    Basically, it's taking more expensive credits or store card balances from here… there…and everywhere, and putting them in one place, making it easier to keep track. Transfer fees may apply.

    Promotional offers could save you money too.

    It's easy to request a transfer.

    Existing customers can pop online…use the MBNA app or pick up the phone.

    Balance transfer. Made simple.

Balance transfers

What exactly are their benefits, and how can you do one? This handy video explains it all.

Understanding balance transfers

Money transfers

Watch this video to find out more about money transfers and how you can do one.

Understanding money transfers

Money transfers video
  • Money transfers.

    They're a great idea.

    Basically it's transferring money from your credit card to your bank account. Transfer fees may apply.

    It's really handy for cash only purchases.

    And you can request a transfer quickly and easily.

    Do it online, or through the MBNA app 24/7

    You'll need to make at least the minimum monthly payment.

    But overpaying means you'll clear your balance faster.

    Win, win.

    Money transfers.

Transfer & Purchase video
  • MBNA transfer and purchase credit cards.

    Cramming lots of benefits in to one nifty little card.

    Having to pick between promotional offers?

    Have it all, with a transfer and purchase credit card.

    Balance transfers.

    Money transfers.

    And card purchases.

    So you're all set.

    Whatever life has in store for you.

    Transfer fees may apply.

    Use Clever Check to see and compare cards you’re eligible for, without affecting your credit rating.

    Plus, all the usual MBNA credit card features you’d expect.

    Nice.

    MBNA transfer and purchase credit cards.

MBNA transfer and purchase credit cards

Find out how these cards could help you to manage a range of credit needs..

Find a card using Clever Check

Thanks for choosing MBNA
  • Welcome to MBNA.

    Thanks for choosing your MBNA credit card, you've made a great choice.

    Now let's get your card up and running.

    Just watch this short video to see some of the nifty features your new card gives you.

    See how easy it is to activate your card, register for online card services and download the handy MBNA app.

    First, have your new card to hand when you activate it online, then go to mbna.co.uk/activate and follow the instructions.

    Your card will be activated instantly, so you'll be able to use it and start making the most of its great features straight away.

    Registering for online card services is easy too.

    Go to mbna.co.uk/ocs, where we'll ask for a few simple details about you and your account.

    Then, as well as other handy tools, you'll be able to check your balance, view statements and make payments 24 7, quickly and securely.

    Finally, to really make the most of your new credit card, download the MBNA card services app from the app store or google play.

    Go to mbna.co.uk/app to learn more.

    Once you've downloaded the app see our step-by-step guide to manage your account on the go.

    Easy as one, two, three.

    Activate your card.

    Register for online card services.

    And download the app.

    Then a whole range of MBNA features are yours to explore.

    Welcome on board today. 

Welcome on board

To help you make the most of your MBNA account, watch our welcome video. It’ll help to explain all the handy services available to you, from Online Card Services to the MBNA Card Services App.

Managing your account

Registering for Online Card Services

To access our full range of online services and benefits you’ll need to register for Online Card Services, but it’s not difficult to do. Get the lowdown in a few seconds by watching this handy video.

More about Online Card Services

OLCS registration video
  • Registering for online card services.

    It's as easy as pie.

    No, not that pie. This kind of pie.

    You'll just need your card number to get started.

    Hit register on our website and follow the instructions.

    You even get to choose your own username and password; so you might actually remember them.

    When you're done, you can access your account 24/7.

    So you can check your statements, request transfers, make payments and so much more; all when it suits you.

    Your login details are the same for the MBNA app, which is handy.

    So you can manage your accounts securely, almost anywhere.

    See, easy as pie right?

    Registering for online card services.

MBNA Card Services App video
  • The MBNA card services App.

    Credit card control in the palm of your hand.

    It's never been easier to manage credit card stuff.

    Even on the go.

    Download now.

    Tap, tap and you're away.

    You can watch your in-goings and outgoings…check recent and pending transactions…and also make payments.

    View or download statements.

    Order a replacement card or view promotional offers.

    Check your credit limit…or request an increase.

    You get the picture. It does loads.

    Even play with the settings to suit you.

    You'll be in full control of the app as well as your credit card.

    The MBNA card services app.

The MBNA Card Services App

Helping you to manage your account on the go, our secure app is packed with smart features, ready at your convenience. The MBNA Card Services App puts the most popular account services at your fingertips.

More about mobile services

Managing credit cards video
  • Managing credit cards.

    A few simple tips.

    Create a budget and stick to it.

    Keep track of where you spend your money.

    Keep receipts.

    And only use your MBNA credit card to borrow what you can afford to repay.

    You'll need to make at least the minimum payment each month.

    Better still, clear your balance in full. Or make extra payments each month if you can.

    Paying more than the minimum each month will reduce the overall cost to you in the long run.

    There are loads of ways to pay.

    You can pay by direct debit, over the phone with a debit card using online card services, with the MBNA app or by arranging a payment at your bank.

    If you're struggling to keep up with your MBNA credit card payments we're on hand to help.

    Call us on 0800 056 7298

Managing credit cards

It’s important you manage your credit card carefully to keep things under control, including making payments and checking your online account regularly... this video gives you a brief introduction.

Using and managing your card

Direct Debits

Set up a Direct Debit to make automatic credit card payments each month, either for a set monthly amount, the minimum payment or the full balance. This video explains the basics to help you get started.

Paying your credit card

Direct debits video
  • Direct debits.

    They're clever little things… that make regular payments super-easy.

    Even to credit card accounts.

    Once they set up, as long as there's money in your chosen bank account, your payment will be collected automatically.

    So it's one less thing to remember.

    You can choose to pay the minimum, full or a fixed payment each month.

    And, of course you can always make additional payments to clear your balance faster.

    But remember, we'll still claim your direct debit unless you cancel it, giving us plenty of notice.

    It's easy to set up a direct debit using online card services or by giving us a call.

    See.

    Clever little things, right?

    Direct debits.

Gaming transactions video
  • Card security in gaming.

    Computer games.

    Mobile games.

    They're great fun, until you get a bill for in-app or in-game purchases that's larger than expected.

    Because when you sign up, you usually save your payment details online.

    It makes payments super easy for you, but also super easy for any children who might play on your device too.

    So whether it's a game or an app, when you save your details online, it's important to stay safe.

    So, here are three top tips.

    One, consider not saving your payment details on your mobile or games console. It's less convenient but more secure.

    Two, if you do save your payment details, use a different password for every account and consider disabling touch or face ID for in-app or game purchases.

    Three, monitor your account for unusual or unrecognised transactions.

    If you follow these tips you can make payments safer. And keep them more secure whilst still enjoying those little games.

    Card security in gaming. 

Card security in gaming

Lots of us enjoy a bit of virtual escapism in our downtime, so we’ve put together a helpful video to show you how to keep your card information safe and avoid costly surprises in computer and mobile games.

More about account security

Residual interest video
  • Residual interest.

    What's that all about?

    Well, interest might be charged when you borrow money but you might not know how it's charged.

    Interest will start to accumulate daily on the total amount you owe in accordance with your terms and conditions.

    Every month you'll pay some of it off.

    But what happens is when you pay off the full statement balance? Well, assuming you don't make any new transactions, you'll get another statement which will include a final interest charge.

    That's what's known as residual interest.

    This covers the period between your last statement being issued and the date your full balance payment reaches us.

    But once that second statement is paid off you're all paid up.

    So there you go.

    Residual interest.

    There's more about how interest is charged in your account terms and conditions.

Residual interest

It’s important to understand what charges might apply when clearing your balance, so we’ve also created a video to give you a simple overview on what’s known in the credit industry as ‘residual interest’.

A guide to clearing your balance

Financial difficulties

The most important thing if you’re having money worries is, don’t keep it to yourself. We can usually find a way to help, so please get in touch. This video explains more, including the number you’ll need if you want to call us.

More about extra help with your financesMore about extra help with your finances

Financial difficulties video
  • Financial difficulties.

    Sometimes borrowing can get out of hand.

    If you find yourself struggling to keep up with your MBNA credit card payments, juggling your money, paying late each month or feeling financially stretched, contact us as soon as you're aware you may be facing financial difficulties.

    The sooner you speak to us, the sooner we can help you get back on your feet.

    We can help you work out a plan of action for your MBNA credit card.

    Together we can help take the stress out of keeping up with your MBNA credit card payments.

    And get you back on track.

    Call us on 0800 056 7298.

    Financial difficulties.

Specialist support video
  • Specialist support.

    We know that sometimes life doesn't always go to plan.

    And when something happens, money can either add to your worries or slip your mind completely.

    But if you ignore it, it can get out of control leaving you with even more to worry about.

    So, if you have an illness or a life-changing event, or just feel things getting on top of you, please get in touch, so that we can work with you and help make things more manageable.

    Or, if you just need help with day-to-day stuff like statements or other communications, we can supply things with large print, Braille or even audio formats.

    The sooner you speak to us, the sooner we can help you.

    So, if you need a little extra support, call our specialist support team on 03456 062 062.

    Specialist support.

Extra support when you need it

Life doesn’t always go to plan, but the sooner you speak to us, the sooner we can help.

Bereavements
Dealing with cancer
Dealing with financial difficulty
Appointing someone to manage your affairs

What exactly is GDPR?

You’ve probably heard a lot about this already. In short, the general data protection regulation (GDPR) gives you more control over your data and how it’s used. We’ve created a short video to explain the basics.

Read our data privacy policyRead our privacy policy

GDPR video
  • General Data Protection Regulation.

    There was a change in the law on the 25th of May 2018 called the general data protection regulation (GDPR).

    Simply put,  it's about protecting your data, giving you more control and easier access to it.

    With that in mind, we created a handy page where you can manage your marketing preferences and tell us the way you’d prefer to be contacted, be that by letter, email, phone or text message.

    Whatever you choose, you can review and change your preferences any time.

    Just log in or register to get started.  

    You're in control.

    GDPR.