Soon our app won’t work fully for devices running on iOS 12 or below

What’s changing? 

Our secure messaging service will soon stop working on iOS 12. This means you won’t be able to message us from the app unless you update your device to run iOS 13 or higher.

Why is this happening?

Our priority is keeping our apps completely secure for you and your money. To do this we can only run them on the latest and most secure operating systems.

Newer operating systems are regularly updated by Apple to improve security, fix issues and add new features.


Can I update my device to a newer operating system?

You can update most devices to run iOS 13 or higher. But the following devices CAN’T be updated:

  • iPhone 5S
  • iPhone 6
  • iPhone 6 Plus
  • iPad Air (1st Gen)
  • iPad mini (3rd and 4th Gen)

It’s a good idea to back up your device before trying to update it. That way you’ll be able to recover anything that might be lost during the process.

How can I check if I can update my device?

  1. Go to Settings > General > Software Update.
  2. This will show you the current version of iOS on your device and if there’s an updated version you can install.
  3. If there is an update available it’s best to run this as soon as possible. Remember to back up your device first.

If your device doesn’t have enough storage space to download the update, you can do it using iTunes on a computer instead. Just download iTunes, connect your device with a USB cable and follow the on screen prompts.

What should I do when I’ve updated my device?

Once you’ve updated your device, make sure you’ve got the latest version of our app from the Apple App Store. It’s always best to keep your app up to date for security and to access new features.

What happens if I can’t update to a newer operating system?

You won’t be able to contact us via secure messaging, but all the other parts of the app will still work. 

However, the following services aren’t available in Online Card Services:


What does this mean for me?


Card Freezes

What does this mean for me?

Any Card Freezes you’ve already set up will stay in place.

To change or add a Card Freeze please call us on 03456 062 062 (+44 1244 659 005 from outside the UK)


Change address

What does this mean for me?

If you’re registered with telephone services, you can update your address by calling us on 03456 062 062 (+44 1244 659 005 from outside the UK).

If you’re not registered you’ll need to write to us.

Download our MBNA Card Services App