The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

    • Lost and Stolen

    If your card is lost or stolen you should let us know as soon as possible, here's how.

    Reporting online

    If you're registered for Online Card Services, you can report your credit card lost or stolen online.

    Log in to report your card lost or stolen

    Report using our App

    Heres how:
     
    1. Select 'Support' from the homepage
    2. Select 'Report lost or stolen card'
    3. Complete a few details
    4. Get confirmation

    Give us a call

    Call us on 03456 062 062 (or +44 1244 659 005 from outside the UK) to speak to us about reporting your card lost or stolen.

    Just remember when you pick up the phone, standard network charges may apply.

    Just misplaced your card?

    You can restrict these types of transactions securely on each of your cards (including any additional cardholders’ cards) with a quick toggle on or off:

    • Freeze card – stops most card transactions.
    • Freeze abroad – stops ATM withdrawals, and till and terminal transactions outside the UK.
    • Freeze online and remote - stops online, in-app, phone and mail order payments.
    • Freeze at tills and terminals - stops transactions when your card is present at the place of payment.
    • Freeze ATM withdrawals – stops cash machine withdrawals.
    • Freeze gambling – stops most gambling transactions the moment you turn it on. If you turn it off, it’ll take 48 hours to remove the freeze.

    Learn more about Card Freezes