When to raise a transaction dispute

  • You've used a credit card to buy goods or services.
  • Goods or services you have bought don’t get delivered or are not as you expected.
  • You've cancelled a subscription, but the payment still leaves your account.

Good to know

Good to know

  • Usually, the fastest way to resolve the issue is by contacting the business or retailer.
  • Make sure you recognise the transaction.
  • You can't dispute a pending transaction.

You can dispute a transaction in the MBNA Mobile App if

  • The payment was made online.
  • The item or service you purchased was not received or a payment for a cancelled subscription was taken.
  • The transaction was made in the last 6 months.

 

Mobile app guide

1. Log in to the MBNA Mobile App.

2. Go to your statement and select the transaction you would like help with.

3. Select Help with this transaction.

4. Follow the steps on the screen.

MBNA mobile app

Get set up online today

 

  • Join our 1 million app users.
  • Fast and secure login.
  • Stay up to date with notifications.
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How to set up the app

MBNA mobile app

  • Join our 1 million app users.
  • Fast and secure login.
  • Stay up to date with notifications.

 

Download now

Frequently asked questions

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Learn about the ways MBNA keeps your account details safe.

More help with your statements

Take a look at our statements section. We have lots of guides to help you understand your statement.

All statement guides