Accessing our website

Here’s a few things that might help make our website more accessible.

Handy tips for screen reader users

Navigate by headings

We've structured our website so each section on each page is labelled with a heading. These headings are formatted in such a way your screen reader can identify them. This will help you locate the information you need more easily.

Descriptive link text

To help you find what you’re looking for more easily, we use descriptive link text everywhere we can on this site.  Where we can't do this, we'll include some wording before or after the link that can be picked up by screen readers. This means the destination of every link is clear for everyone.

Upgrade to Adobe® Reader® version 5.0 or later

Because PDF files created in Adobe® Reader® version 4.0 or earlier aren’t accessible by screen readers, MBNA creates its PDF files in version 5.0 or later. To access PDFs on our site, you'll need to upgrade your Adobe® Reader® version to 5.0 or later.

How to control font sizes

You can control the font size of each page using your internet browser settings. There are instructions on how to do this for some browsers below. You’ll have to search online for your browser if it’s not listed. Our pages are built so the font will resize without significantly changing the site layout.

Microsoft Edge

  •  Select 'View' from the browser menu bar, or press 'Alt' and 'V’.
  •  Go to the 'Text size' option or press 'X’.
  •  Choose your preferred text size using your mouse, or the up and down arrow keys.
  •  Select the text size you want, or press 'Enter'.


  •  Press the ‘Alt’ key.
  •  Select ‘View’ followed by ‘Zoom’.
  •  Go to 'Zoom Text Only’.
  •  Choose the size of text you want.

Safari (Apple devices)

  • Select 'View' to open the menu.
  • Choose the ‘Make Text Bigger’ or ‘Make Text Smaller’ option. Use keyboard shortcuts by selecting 'Apple' and '+' or 'Apple' and '-'.

Google Chrome

  • At the top right, click More and then Settings. 
  • Click Appearance. 
  • Next to "Font size," click the Down arrow. Then select the font size you want. 
  • We’d also recommend using the latest version of your internet browser.

How to update your web browser

The latest browsers make it easier for newer screen readers to handle web technologies such as JavaScript. If you have JavaScript turned off, because it interferes with your screen reader, update your browser and your screen reader. If it still doesn’t work properly after that, you could try a different reader.

You’ll also benefit from up-to-date security features and a better online experience. Websites will look nicer and perform faster, and you’ll be able to use the latest features and tools they have to offer.

To upgrade your browser, you’ll need to visit your preferred provider’s home page and do it from there – we’ve included links to some of the most popular ones below. If you choose not to upgrade, there might be parts of the site you won't be able to use.

Microsoft Edge

Free help and advice

AbilityNet offers independent advice on how to make your computer easier to use.

Their My Computer My Way website has lots of advice on how to make your phone, computer, or tablet easier to use. It has step-by-step guides on how to adapt your device to meet your needs