Payment Protection Insurance (PPI) Enquiries and Complaints
How to complain about PPI
Our regulator, the Financial Conduct Authority (FCA), set a deadline of 29 August 2019 for PPI complaints. Generally, new complaints received after this date are out of time, although there are some scenarios where we may still review them.
We understand there may have been difficult personal circumstances that meant you were unable to raise your complaint before the PPI deadline (the Ombudsman calls these 'exceptional circumstances‘) or you may have had a recent claim declined on an active PPI policy you believed covered you. If this is the case we may still review a new PPI complaint. You'll need to provide as much detail as possible on why you're raising your complaint after the deadline, what's happened and any dates you can remember.
To raise your PPI complaint about an MBNA credit card or Loans.co.uk product, complete the online complaint form.
You can also write to us at MBNA, PPI Customer Services, The Green Building, Leeds, LS78 1LB . Or you can call us on 0800 917 6592. Our lines are open Monday to Friday, 9am to 5pm. We're closed on bank holidays.
Loans.co.uk stopped arranging loans in 2008. Any servicing enquiries relating to a loan brokered by Loans.co.uk should be directed to the lender.
To find out more, read our Frequently Asked Questions.