Help with Universal Credit
If you’re on a low income, out of work or can’t work, you may be eligible for Universal Credit from the Government.
About Universal Credit
Universal Credit is a monthly payment to help you with your living costs. The amount you receive may vary, based on any income you have.
You can find out if you are eligible to claim on the Government website.
Turn2Us - Financial Support Charity
If you have questions about Universal Credit or need help to claim it, Turn2us could help. They offer support and guidance to anyone struggling with their finances.
- Learn more about Universal Credit and how to claim
- Use the online benefits calculator and grant search tool
- Speak to an adviser in your local area
Call: 0808 802 2000
Lines open Mon-Fri 9am-5pm
Universal Credit FAQs
This will depend on the income and circumstances of all the household members.
Your standard allowance will depend on your age and whether you are single or claiming as a couple. There is one standard allowance for your household. To get an estimate of what you may be entitled to when you claim Universal Credit, you can use the benefits calculator.
Find out more about Universal Credit payments.
Universal Credit is a single payment made monthly. If you live in Scotland, you can choose to have it paid twice a month.
Once you have applied for Universal Credit, there is an assessment period. You can find more information on when you are paid on the Government website.
After the first payment, you’ll be paid on the same date of every month. If your payment date is on a weekend, or Bank Holiday, you’ll be paid on the last working day before. You’ll also get a monthly benefits statement that tells you how much you will receive.
If you need help to pay your bills or cover other costs while you wait for your first Universal Credit payment, you can apply to get an advance. The most you can get as an advance is the amount of your first estimated payment.
Apply for an advance payment in your Universal Credit account.
Universal Credit will be paid into your bank account or other nominated account.
For most people, your Universal Credit payment will include money for your rent and it is up to you to make sure you pay that rent to your landlord. If you are worried you might struggle to do this, you can ask for the money to be paid direct to your landlord instead.
The Department for Work and Pensions (DWP) can pay more frequently or split the payment in exceptional circumstances.
If you live in Scotland, you can ask for your Universal Credit to be paid twice monthly.
If your benefit payment has been paid into your account and you are unable to access it, get in touch with your bank as they may still be able to help.
Your payment will be made to you on the same day of every month. If you want to change the date that you are paid, view your benefits statement or update your circumstances, you will need to log into your Universal Credit account.
There may be other benefits that you may be entitled to claim. You can use the Turn2us Benefits Calculator to see what you may be eligible for.
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