Help with Universal Credit

If you’re on a low income, out of work or can’t work, you may be eligible for Universal Credit from the Government.

About Universal Credit

Universal Credit is a monthly payment to help you with your living costs. The amount you receive may vary, based on any income you have.

You can find out if you are eligible to claim on the Government website.

Turn2Us logo. Tacking financial insecurity together.

Turn2Us - Financial Support Charity

If you have questions about Universal Credit or need help to claim it, Turn2us could help. They offer support and guidance to anyone struggling with their finances.

  • Learn more about Universal Credit and how to claim
  • Use the online benefits calculator and grant search tool
  • Speak to an adviser in your local area

Call: 0808 802 2000

Lines open Mon-Fri 9am-5pm

Find out how we can help

If you are experiencing money worries, get in touch with us. We can help you create a repayment plan online, as well as give you advice on managing your money.

You can also call us on 0345 606 2062. Lines are open 8am – 8pm, seven days a week.

Get money worries support

Universal Credit FAQs

Understanding credit

Helpful guides to answer questions you may have on your borrowing needs.

Understanding credit

Free independent help and advice

Access financial support and guidance from free independent organisations or your government.

Find out if you can get support to claim a range of benefits and housing options that you may be eligible for.

Get free help and advice

To use the MBNA App you need to have a valid phone number registered to your account. You can either use your Online Services details to log in or you can register for the first time in the app. Our app is available to iOS and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn't work on jailbroken or rooted devices. Terms and conditions apply.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.