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Communications

Read answers to frequently asked questions, including how to contact us and change your mailing preferences.

How can I contact you?

You can call us, write to us, and even message us securely using Online Card Services. For the full list of ways to say hello, have a look at our contact us page. 

What's the best way to use your automated telephone service?

Our automated telephone service helps speed things along if you don't have time to wait on the phone - it's open 24 hours a day, 7 days a week. You won't be speaking to a real person, so it helps to have your card details handy, call in a quiet place, and speak at a normal speed. 

Some clever stuff you can do when you call: 

  • Make a debit card payment.
  • Activate a new card.
  • Check your balance and next payment due date.

There are lots of different ways to speak to us. Find out how on our contact us page. 

How do I know the email/text/letter I've received is really from MBNA?

We've created some simple guides to clue you up on how to spot even the sneakiest of fraudsters. Find out how to recognise genuine texts, emails and phone calls.

How do I unsubscribe from your mailing list?

Sometimes we send marketing information out to tell people about new products and services, but you can ask us to stop if you’re not interested.

Whether you're a customer or not, you can fill out our marketing preferences form to unsubscribe. Current customers can visit our contact us page to let us know too.

If you are an MBNA customer you can also send a secure message using Online Card Services - just log in or register and visit the Communication Centre.

Good to know
We plan our marketing communication a few weeks before it goes out, so it can take up to 8 weeks for you to stop receiving them completely.

As you'd expect, we'll continue to send important communications to help you service your account, including statements and notifications about changes to your terms and conditions.

What type of text messages will I get from you?

We might text you to confirm if a transfer or transaction is genuine, or to send you notifications about your account.

You can text us too, and get lots of helpful info about your account. Find out more on our mobile services page.

It's important to know how to recognise a genuine text from MBNA. Find out more about SMS scams and how to stay safe in our Take Five blog.

Are you able to provide content in different formats?

If you need to receive communications from us in a format that’s easier for you – such as large print, Braille or audio – let us know by calling 03456 062 062 (or 0044 1244 659005 from outside the UK).

Making our services easy to use is important to us... check out our accessibility page for more details.

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