The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile services and our automated service.

    • We're here to support you

    We know that many things in life can affect the way people manage their finances. That’s why we want to offer our help and support.

    Putting on a bet every now and then may be fun but the fun often stops. At MBNA, we’re working closely with gambling support experts to ensure that our customers have easy access to a wide range of help and support options.

    If you find yourself gambling more than you like, or if have concerns because of gambling, we have a range of ways to help you.

    Good stuff to know

    Whether you’re having problems yourself or know someone who is, we have three tips which could help make a difference:

    Keep on top of your spending

    • Keep track of your bills and spending by using Online Card Services. It’s safe, easy to use, and helps you to see the bigger picture of your finances.
    • If you think things are getting out of control, get in touch with us straight away. We’ll go through all of the options to help you get back on track.
    • Gamban can be an effective tool too. It blocks access to thousands of gambling websites and apps on all of your devices. You can sign-up to Gamban today and as a MBNA customer, get 3 months free. 
    • Call us on 03456 062 062 (7am – 11pm).

    Speak to family and friends, and consider self exclusion tools

    • You may find it easier to talk to friends and family about your problems first. They might be able to provide you with care and support, and help you decide your next step towards getting back in control.
    • Our gambling freeze stops most gambling transactions on credit cards. You can turn this on in Online Card Services, or in your Card Services App. If you turn the freeze off, it’ll take 48 hours to remove the freeze.
    • Self-exclusion is available through GambleAware. It allows you to limit your access to a number of gambling websites.

    Seek support from gambling support experts

    The National Gambling Treatment Service (NGTS) provide safe and effective treatment for gambling problems. It’s free at the point of delivery. The NGTS is organised by GambleAware. Treatment and support are provided by a network of NHS and voluntary organisations in England, Scotland and Wales.

    Treatment varies, and the NGTS work with other agencies to identify and treat any other conditions, such as mental health challenges. Their Freephone number is 0808 8020 133. If you feel you’re not yet ready to talk to someone, they also offer a range of helpful support on their website.