The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

    • Support with Gambling - We’re here to help

    We know that many things in life can affect the way you might manage your finances. Be reassured during difficult and uncertain times we are always here to support you. Gambling can affect anyone and can quickly become out of control.

    If you have any concerns that gambling is affecting your finances, or that of a family member or friend, we have help and support for you.

    Our practical online tools can help you manage and be in control of your money. To help you or someone you care about to get back on track, see the support services and experts available.

    Tools and support available to you:

    Freeze your gambling payments

    By switching on freeze gambling you can instantly block payments to gambling retailers from your credit cards, and it takes 48 hours to unfreeze your card, giving you extra peace of mind.

    To turn on freeze gambling on our MBNA Card Services app:

    • Download and set up our Card Services app. For step by step instructions follow our guide to setting up our Card Services app. 
    • Login to our Card Services app
    • From our Card Services app home screen, tap ‘More’ and choose 'Card Management'
    • Continue to the ‘Card Freezes’ section and select ‘Freeze gambling’.
       
    Learn more about Card FreezesLearn more about Card Freezes

    Block and limit access to gambling sites

    • Gamban can be an effective tool since it blocks access to thousands of gambling websites and apps on all of your devices. You can sign-up to Gamban today and, as a MBNA customer, get 3 months free.
    • Self-exclusion is available through GambleAware. It allows you to limit your access to a number of gambling websites.
    • If you use Social Media you can make changes to control your experience. The Gambling Commissions Twitter Consumer guide (PDF) shows how you can control your Twitter experience and limit gambling-related content.
       

    Keep track of your spending

    Keep track of your bills and spending by using Online Card Services. It’s safe, easy to use, and helps you to see the bigger picture of your finances.

    Learn more about Online Card Services

    How to talk about getting gambling support

    • You might find it easier to speak to friends and family about your problems first. They may be able to provide you with care and support, and help you decide your next step towards getting back in control.
    • If you think things are getting unmanageable, get in touch with us immediately. We will go through all of the options to help you get back on track. Call us on 0345 606 2062 (we are open 7am - 11pm).

    Seek support from gambling support experts

    The National Gambling Treatment Service (NGTS) provide safe and effective treatment for gambling problems. It’s free at the point of delivery. The NGTS is organised by GambleAware. Treatment and support are provided by a network of NHS and voluntary organisations in England, Scotland and Wales.

    Treatment varies, and the NGTS work with other agencies to identify and treat any other conditions, such as mental health challenges. Their Freephone number is 0808 8020 133. If you feel you’re not yet ready to talk to someone, they also offer a range of helpful support on their GamCare website.