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    • Losing a loved one

    We know that losing someone can be an extremely difficult time. It can make even the easiest task seem difficult. We hope the information below will guide you through your next steps.

    Get in touch

    There are two ways to let us know a loved one has died: online or over the phone. 

    What to expect

    We’ll ask you for details about the person that’s died and your relationship to them. If you haven’t found a will, don’t worry, we can still help. You’ll need their account details to help us find and protect the accounts. Once we’ve received your request we may need to call you to confirm some further details.

    Contact us online

    Notification – If you’re still waiting for proof of death 

    You can tell us about the death of a customer without proof of death using our online notification form. 

    Registration -  If you have proof of death

    You can use our online Bereavement Registration form.*  

    You’ll need to upload a scan or photograph of the proof of death and proof of your identity. The documents we accept are listed below.

    *The Bereavement Registration form should be completed by an Executor, Personal Representative or Solicitor acting on behalf of the deceased customer’s accounts.

     

    Call us

    If you already have a death certificate, please call our Specialist Bereavement Team and we’ll guide you through the next steps.

    Call us on 0800 028 0691 Lines are open 8am - 8pm, seven days a week.

    +44 (0)1244 757 230 If you are calling from outside the UK.

    The challenging times we’re all experiencing means our call wait times are much longer than usual, but we’ll answer as quickly as we can.

    Help with funeral bill payments

    When you register, If you need help arranging payment for a funeral bill or other urgent expenses, we can support you, as long as there are sufficient funds available in the deceased customers’ accounts.  

    You’ll need to provide a copy of the funeral bill.  If you are not ready to provide this information today, you can contact us at a later date to arrange.

    What happens next?

    During our conversation, we’ll take the time to support you, talk you through each stage and make sure we understand exactly what you need. Then, we’ll go ahead and make any relevant changes.

    Once you have notified us of a death we will notify these brands in Lloyds Banking Group so you don’t have to;

    • MBNA
    • Halifax
    • Lloyds Bank
    • Bank of Scotland
    Once we’ve received a death certificate, we will also notify these brands for you;
     
    • Scottish Widows
    • Clerical Medical
    • Birmingham Midshires

    You’ll still need to tell any other banks. You can do this with the free Death Notification Service.

    As we handle your case, if we need any more information, we'll let you know.

    Depending on the balance on the accounts, a Grant Of Probate/Confirmation may be required. If this is the case we’ll let you know.

    • Here's a list of the documents we can accept:

      • UK Death Certificate - England, Wales, Scotland and Northern Ireland
      • Interim Death Certificate/Coroners Certificate - England, Wales and Northern Ireland
      • Abbreviated Extract of Death - Scotland
      • Grant of Representation – This refers to one of the following:
      • Foreign Death Certificate
      • Grant of Probate - England, Wales and Northern Ireland
      • Letters of Administration - England, Wales and Northern Ireland
      • Certificate/Grant of Confirmation - Scotland

    • Here’s a list of the documents we can accept:

      • A valid Uk driving licence
      • EU/ EEA driving licence
      • A valid signed passport
      • EU/EEA identity card


      If your not an existing Lloyds Banking Group customer, we may also need you to provide additional proof of your address. We can accept any one of the following documents, dated in the last 3 months:

      • Bank, Building Society or Credit Union Statement
      • Local Authority tax bill
      • Local council rent card / statement 
      • Mortgage statement
      • Solicitors correspondence 
      • Utility Bill / Utility statement 
      • Certificate / Letter from a utilities supplier

    • 1. Should I contact MBNA after someone dies?

      We need to speak to one of these people: 

      • The executor named in the will 
      • Next of kin 
      • Representative (if there’s no will) When you call us, we’ll ask for your ID – we do this to make sure you’re the right person to handle this process.  

       

      2. How do I pay for the funeral and other urgent expenses?

      If the deceased has money in their account, it can be used for: 

      • Inheritance tax 
      • The funeral 
      • Probate fees 
      • Confirmation fees

       

      3.  What happens to an outstanding personal loan?

      If the loan was just in the name of the person who died and they had money in other accounts, we’ll talk to you about your options. If the loan was in joint names, the other person named in the loan needs to keep making the monthly payments. 

      4. What happens to credit cards?

      Additional cardholders won’t be able to use their card anymore. If the person who died had money to pay off on their credit card, we'll contact you and let you know your options. Usually, we use the banking or saving balances they have with us to pay this off. If their card is covered by credit card repayment insurance, we’ll tell you how to make a claim and what to do with the cards. When the balance is paid, we close the account. 

      5. Can I tell you online?

      If you’re not ready to talk to us yet, you can start the process with an online form. Then when you're ready, we can help you finish the rest. 

      6. How do I get a death certificate?

      When someone dies, you’ll get a medical certificate which shows the cause of death. If you take this to a registrar of births, deaths and marriages, they'll give you a death certificate. You need this when you talk to many companies to prove someone has actually died. Ask for more than one copy of this because you'll have to show it a few times.

      Sometimes, the cause of death isn't known. If this is the case, the coroner will give you an interim certificate. It will confirm a death has happened and you can use it instead of a death certificate. 

    • Assets

      Any property or possession with monetary value.

      Beneficiary

      Anyone that gets something from the Estate.

      Estate

      The total sum of assets left after all debts have been paid.

      Executor

      The person named in a will to carry out the wishes of the person who has died.

      Intestate

      The term used when the person has died without a will in place.

      Letters of administration

      This is a document that lets you deal with the deceased's estate. You'd get this if there isn't an executor. 

      Liabilities

      This is any debt the deceased has. Or any cost an executor has had to pay while handling the estate.

      Personal Representatives

      As a group, executors and administrators are called personal representatives.

      Trust

      A trust is when you hold money or property for someone else. Normally, people do this for children until they're old enough to handle their money.

      Will

      A legal document that says who benefits from the estate and in what way. It also names an executor. This is the person who carries out the wishes in the will. If there is no will, it's called intestate.  

    • Gov.uk

      For help with what to do after someone dies visit: www.gov.uk/after-a-death

      For information on reporting a death, wills, probate or inheritance tax visit: www.gov.uk/browse/births-deaths-marriages/death

      Death Notification Service

      When someone dies, you can tell many companies at the same. Visit: www.deathnotificationservice.co.uk

      Probate

      To apply for powers to process the will in England and Wales: Call: 0845 302 0900 or visit www.gov.uk/wills-probate-inheritance

      To apply for powers to process the will in Scotland: Apply at your local sheriffs court Call: 0131 334 0380 or visit: www.mygov.scot/confirmation/ 

      HM Inheritance Tax

      For help with tax issues.

      Call: 0845 30 20 900

      or visit: www.gov.uk/inheritance-tax

      Citizens Advice Bureau

      For legal help or to get contacts for counselling: Visit: www.adviceguide.org.uk

      Cruse Bereavement Care

      For general information, counselling and support. Call: 0808 808 1677 or visit: www.cruse.org.uk

      The Bereavement Register

      You can use this to take the deceased’s name and addresses off mailing lists or other databases. Call: 0207 089 6403 or visit http://www.thebereavementregister.co.uk/.