Service Status: We know some customers are having issues with Online Card and/or Mobile Services. We're sorry for this. We're working to get it back to normal soon.

 

In these uncertain and unprecedented times, we want to make sure we’re doing all that we can to support our customers – especially our NHS workers who are doing an amazing job in extremely challenging conditions.

To help ease the waiting time for our NHS workers, we have set up an emergency prioritized phone line so that you can speak to someone as quickly as possible.

Our call centre is extremely busy and we would encourage everyone to continue using our Online Card Services where possible, but we understand that sometimes you will need speak to us.

There are quick links below to useful content and application processes that may help you manage your money.

How you can manage your money

  • 1.
    Credit Card payments

    We’re here to support you if you have been affected by coronavirus. Use our support tool to explore ways in which we can help you if you’re worried about your money.

    End of your payment holiday

    You may be coming close to the end of your payment holiday period. Remember you don’t need to contact us, we’ll be in touch before your current payment holiday ends on how we can help.  If you’re in a position to restart your payments after your break, we strongly recommend you do so to keep the amount of interest you pay as low as possible. If you are worried about being able to restart your full payments, there are ways we can help.

    Our support tool helps you explore your options at the end of your credit card payment holiday.

    Additionally, the Money Advice Service Money Navigator Tool  also gives instant help based on what you tell it about your circumstances.

    Payment Protection Insurance

    If you have Payment Protection Insurance (LifestyleProtect) you may be able to claim under your policy if you are unable to work due to sickness or unemployment. Please call us on 0800 587 0525.

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  • 2.
    Loan repayments

    We’re here to support you if you have been affected by coronavirus. Use our support tool to explore ways in which we can help you if you’re worried about your money. 

    End of your repayment holiday

    You may be coming close to the end of your repayment holiday period. Remember you don’t need to contact us, we’ll be in touch before your current repayment holiday ends on how we can help.  If you’re in a position to restart your payments after your break, we strongly recommend you do so to keep the amount of interest you pay as low as possible. If you are worried about being able to restart your full payments, there are ways we can help.

    Our support tool helps you explore your options at the end of your loan repayment holiday.

    Additionally, the Money Advice Service Money Navigator Tool  also gives instant help based on what you tell it about your circumstances.

    Payment Protection Insurance

    If you have Payment Protection Insurance (LifestyleProtect) you may be able to claim under your policy if you are unable to work due to sickness or unemployment. Please call us on 0800 587 0525.

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  • 3.
    Contactless limit increase to £45

    From the 1st April you can spend up to £45 on your contactless debit or credit card. We’ve increased contactless payment limits in line with the national roll-out.

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  • 4.
    Making a claim for a Credit Card transaction

    We want to help you if you’ve had a problem with a transaction on your Credit Card. Maybe there’s something wrong with what you’ve bought or perhaps you’re still being charged for a service you no longer use.

    Find out how to make a claim

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For the latest update on how you can find help, visit our Coronavirus help and support page.